Bankruptcy Production Specialist II

Truist; Wilson (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision, life

Disability insurance

401k plan

Vacation and sick days

Defined benefit pension / RSUs / defer

Job summary

Truist is seeking a Bankruptcy Production Specialist I to handle processing of bankruptcy information from courts, clients, attorneys, and Trustees. You will review accounts, research case details, and notate statuses to ensure clear dispositions across internal teams.

The role requires thorough knowledge of bankruptcy forms, accurate documentation, and strong communication. You will work within Bankruptcy Management to meet performance metrics and contribute to risk mitigation efforts.

Qualifications

• Must have high school diploma or equivalent.
• At least 12 months in bankruptcy or financial experience.
• Mastery of Bankruptcy Production Specialist I tasks.
• Excellent verbal and written communication.
• Ability to work in a team environment.
• Willingness to learn bankruptcy procedures.

Responsibilities

• Research bankruptcy case information from court sites and resources.
• Complete federal bankruptcy forms accurately.
• Communicate with attorneys and Trustees as directed.
• Update loan systems with accurate bankruptcy coding.
• Train new teammates on best practices.
• Meet or exceed performance metrics.

Skills

Bankruptcy knowledge

Financial analysis

Strong communication

Team collaboration

Learning ability

Education

High School diploma or equivalent

Bachelor's or paralegal training

Job description

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)

Job Description

Responsible for processing bankruptcy information from the U.S. Bankruptcy Courts, Clients, Attorneys, and/or Trustees. Review and process accounts/cases through reports or queues in Workflow systems. Conduct research when needed or upon the direction of Management and/or Bankruptcy Officers. Thoroughly notate case and account statuses systematically to ensure all internal parties understand case dispositions. Understand the importance of risk mitigation practices and follow all internal guidelines to ensure the bankruptcy laws are adhered to. Assist in the management of bankruptcy cases by:

• Ensure Proofs of Claim are filed accurately and timely.
• Prepare reaffirmation agreements as appropriate.
• Process daily mail and work critical event reports that are applicable to Truist accounts.
• Research loan documentation issues, loan balances, payments, charges and customer liability on all loan systems.
• Bankruptcy Phone Team Specialists with no prior bankruptcy and/or call center training. Take inbound calls from clients, attorneys, trustees, and other internal departments. Appropriately and accurately take calls and interpret client/third party needs. Complete tasks adhering to internal and bankruptcy guidelines. Communicate clearly and thoroughly with all parties.
• Bankruptcy Operations Team members exhibit mastery of Bankruptcy Production Specialist I roll.

Essential Duties and Responsibilities

1. Research bankruptcy case information utilizing U.S. Bankruptcy Court web sites and other third party resources.
2. Knowledge of federal bankruptcy forms and how to complete them accurately by pulling needed information for loan systems and/or account documentation.
3. Communicate in verbal or written communication with attorneys and Bankruptcy Trustees as directed.
4. Bankruptcy Phone Team teammates require exceptional communication skills and the ability to show empathy in difficult situations.
5. Collect and compile information, data, and forms for management of bankrupt accounts.
6. Accurately update applicable loan systems with correct bankruptcy coding to ensure all bankruptcy legislation is adhered to.
7. Maintain a working knowledge of bankruptcy law and codes.
8. Maintain positive working relationships between peers and managers as well as clients, court personnel, attorneys, trustees, and other internal partners.
9. Train other Bankruptcy Production Specialists on current best practices. Includes training of new teammates into Bankruptcy Management.
10. Meet/exceed all performance metrics established by Bankruptcy and Default Management.

Qualifications

Required Qualifications

• High School diploma or equivalent
• 12 months of bankruptcy or financial experience and/or…
• Mastery of all skills expected at the Bankruptcy Production Specialist I role
• Strong communications and analytical skills
• Ability to learn and understanding bankruptcy procedures
• Exceptional when participating in a team environment
• Good verbal and written communication skills

Preferred Qualifications

• Bachelor's degree or associate paralegal degree or two years of legal secretarial or bankruptcy paralegal training
• Prior experience working in a banking or corporate office environment

Benefits

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
• As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Equal Employment Opportunity

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

Truist is a Drug Free Workplace.

EEO is the Law E-Verify IER Right to Work

About Truist

Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high-growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.