Bankruptcy & Probate Specialist: Ensure Compliance & Claims

Fifth Third Bank; Grand Rapids (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Fifth Third Bank seeks a Bankruptcy and Probate Specialist to manage bankruptcy filings and probate matters, ensuring timely court actions and accurate documentation. You will coordinate with successors, attorneys, and external vendors while maintaining strict regulatory compliance.

Strong customer service, analytical thinking, and MS Office skills are essential. This on-site role in Grand Rapids requires attention to detail and the ability to juggle multiple tasks in a fast-paced environment.

Qualifications

• High School Diploma required.
• Minimum one year customer service, bankruptcy, or probate related field in a call center.
• Strong analytical, organizational, and detail orientation.
• Ability to prioritize and manage multiple tasks in a fast-paced team environment.
• Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook.
• Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.
• Strong oral and written communication skills.
• Ability to meet department commitments with regard to job knowledge, quality, efficiency, initiative, teamwork, customer service, and overall job performance

Responsibilities

• Initiates internal bankruptcy processes and procedures for new bankruptcy filings.
• Contact with successor in interest, client, executor, or attorney to obtain cooperation and/or commitment.
• Submit claims to courts for inclusion in the estate and probate process.
• Assigns accounts to outside vendor for Bankruptcy representation such as adequate plan treatment, reaffirmation agreements, proofs of claim, and adversaries.
• Ensure both internal and vendor compliance on all regulatory requirements, bank policies and procedures, and bankruptcy and probate laws including unique requirements at the federal, state, and district level.
• Identify and elevate complaints and/or accounts with unique circumstances to leadership as outlined by the bank’s complaint management program
• Conducts research including but not limited to: title searches, statements, contracts, credit applications, lien verifications, customer files, payment copies and other miscellaneous research functions.
• Responsible for entering client information and account status updates via the appropriate Bank systems to ensure accuracy of information and bank compliance with bankruptcy regulations.
• Processes tickets for physical payments including trustee checks, vendor remittances, Life/Health Insurance carriers and other proceeds checks.
• Advises outside vendor to proceed with litigation on escalated issues, when evidenced necessary
• Additional responsibilities as assigned

Skills

Customer Service

Bankruptcy Knowledge

Attention to Detail

Analytical Skills

Time Management

MS Office

Education

High School Diploma

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Word

Job description

Fifth Third Bank seeks a Bankruptcy and Probate Specialist to manage bankruptcy filings and probate matters, ensuring timely court actions and accurate documentation. You will coordinate with successors, attorneys, and external vendors while maintaining strict regulatory compliance.

Strong customer service, analytical thinking, and MS Office skills are essential. This on-site role in Grand Rapids requires attention to detail and the ability to juggle multiple tasks in a fast-paced environment.