Bankruptcy Specialist

Exeter Finance; Oregon; Hybrid; USD 27,000 - 34,000; Full time

Job summary

Exeter Finance is seeking a Bankruptcy Specialist to manage the day‑to‑day administration of bankruptcy accounts, review filings, and maintain records to ensure compliant servicing. You will collaborate with customers, attorneys, trustees, vendors, and internal teams to support accurate, timely servicing of bankruptcy accounts.

The role requires 1+ year in auto finance servicing, knowledge of Chapter 7/13, and strong communication and organizational skills.

Qualifications

• 1+ years in Servicing - Auto Finance; Bankruptcy experience preferred but not required.
• Experience with loan servicing processes and account maintenance.
• Effective communication and customer service skills with external stakeholders.
• Strong organizational skills and ability to manage multiple priorities while ensuring quality and compliance.

Responsibilities

• Review, analyze, and process bankruptcy filings, notifications, correspondence, and other account activity to determine status and ensure proper handling.
• Maintain bankruptcy account records, reconcile accounts, and process servicing actions throughout the bankruptcy lifecycle.
• Monitor accounts, complete required documentation, and recordkeeping for modifications, deferrals, and adjustments.
• Communicate with customers, attorneys, trustees, vendors, and internal partners to resolve issues and explain bankruptcy proceedings.

Skills

Bankruptcy processes

Communication

Organizational skills

Customer service

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Summary:

The Bankruptcy Specialist is responsible for the day-to-day administration of bankruptcy accounts, including processing bankruptcy filings, maintaining account records, monitoring case activity, and ensuring compliance with legal and regulatory requirements. Works with customers, attorneys, trustees, vendors, and internal business partners to support accurate and timely servicing of bankruptcy accounts.

Job Duties:

• Review, analyze, and process bankruptcy filings, notifications, correspondence, and other account activity to determine account status and ensure appropriate handling in accordance with established service levels, quality standards, and legal requirements.
• Perform bankruptcy account maintenance activities, including account reconciliation, correction of discrepancies, and processing of servicing actions to ensure accurate account administration throughout the bankruptcy lifecycle.
• Monitor bankruptcy accounts and complete required documentation, recordkeeping, loan modifications, payment deferrals, and other account adjustments in a timely and accurate manner.
• Communicate with customers, attorneys, trustees, vendors, and other stakeholders to obtain information, resolve bankruptcy related issues, explain the impact of bankruptcy proceedings, and address account inquiries.
• Partner with Legal, Collections, Servicing, and other internal business partners to ensure bankruptcy accounts are managed appropriately, including matters related to defaults, repossessions, charge-offs, and regulatory compliance.
• Ensure compliance with bankruptcy regulations, company policies, audit requirements, and industry standards by maintaining current knowledge of applicable laws, procedures, and servicing practices.
• Regular attendance and punctuality during scheduled work hours are essential functions of this position. The position requires the employee to report as scheduled and on time and to be present during the hours necessary to perform the position's essential duties and meet operational requirements.

Education and Work Experience:

• Required Experience: 1+ years in Servicing - Auto Finance, Bankruptcy experience highly preferred but not required.
• High School Diploma or equivalent degree preferred
• Working knowledge of bankruptcy processes and regulations, including Chapter 7 and Chapter 13 proceedings.
• Strong understanding of loan servicing processes and account maintenance activities.
• Effective communication and customer service skills with the ability to interact professionally with customers and external stakeholders.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities while maintaining quality and compliance standards.
• Proficiency with loan servicing systems, Microsoft Office applications, and other business tools

#LI-RemoteIndividual compensation packages are based on various factors unique to each candidate includingskill set, experience, qualifications and other job-related reasons. The pay range for this role is $19.80 - $24.40 hourly.

Exeter Finance LLC is an Equal Opportunity Employer.