Bankruptcy & Collections Specialist

CardWorks; Pittsburgh (Allegheny County); Sur place; USD 48 000 - 58 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Benefits package

401(k) plan with company match

Short- & Long-Term Disability

Paid vacation and holidays

Résumé du poste

CardWorks Financial Group is seeking a Bankruptcy Specialist to join the Collections team. You will monitor consumer loan accounts under bankruptcy, ensure accurate coding, and maintain compliance with bankruptcy laws according to established guidelines.

Role may involve phone-based or off-phone processing tasks, handling complex cases with independent judgment. You will work with internal departments, attorneys, trustees, and customers to ensure timely, accurate actions, trend reporting, and

Qualifications

• High school diploma or equivalent education required.
• Two (2) + years of Customer Service, Collections, or equivalent experience in processing, data review, or document workflow required.
• Demonstrated experience handling special circumstance or escalated account types strongly preferred.
• Experience with Bankruptcy related platforms preferred.

Responsabilités

• Handles inbound and outbound calls related to consumer loans under bankruptcy, including interactions with internal departments, attorneys, trustees, and customers.
• Provides clear and compliant third-party communication while following all bankruptcy law guidelines.
• Serves as a point of contact for peer questions related to bankruptcy.
• Reviews and processes the Resurgent Report daily for all newly filed bankruptcy accounts, ensuring accurate categorization and routing.
• Completes assigned workflow queues and complex exception reports.
• Identifies required account actions based on documentation received and updates systems in accordance with policies and regulatory requirements.
• Updates and reviews accounts on the internal Bankruptcy Calendar daily.
• Maintains and tracks bankruptcy logs for appropriate credit bureau reporting.
• Ensures appropriate post-bankruptcy handling of collateral, including organizing Surrenders, Repossessions, Reaffirmation Agreements, and Trustee payment through the plan.

Connaissances

Keyboarding proficiency

Windows-based applications

Negotiation skills

Independent decision making

Multitasking

Verbal and written communication

Formation

High school diploma

Description du poste

CardWorks Financial Group is seeking a Bankruptcy Specialist to join the Collections team. You will monitor consumer loan accounts under bankruptcy, ensure accurate coding, and maintain compliance with bankruptcy laws according to established guidelines.

Role may involve phone-based or off-phone processing tasks, handling complex cases with independent judgment. You will work with internal departments, attorneys, trustees, and customers to ensure timely, accurate actions, trend reporting, and