Banknote Solutions - Service Technician/Mechanic

Koenig & Bauer (US)/(CA); Dallas (TX); Hybrid; USD 61,992 - 77,145; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k Retirement and Profit Sharing Plan

Vacation – 15 days per year

Job summary

Koenig & Bauer (US)/(CA) is seeking a Service Technician in Dallas, TX to maintain high-security printing presses. This role involves troubleshooting and repairing mechanical systems, with significant travel and a focus on customer service.

Ideal candidates should have 3-5 years of mechanical maintenance experience, preferably with printing presses. The position offers a strong salary range of $45-$56/hour depending on experience and certifications, along with comprehensive benefits including medical and dental.

Qualifications

• 3-5 years experience in industrial mechanical maintenance or high-precision engineering.
• Experience with offset, intaglio or screen printing presses preferred.
• Valid motor vehicle license and ability to obtain a valid Passport.

Responsibilities

• Travel to customer locations to install and maintain high-security printing presses.
• Perform scheduled Preventive Maintenance and Health Check services.
• Deliver world-class customer service in high-security environments.

Skills

Mechanical maintenance

Troubleshooting

High-precision engineering

Teamwork

Customer service

Education

High School Diploma or GED

Post-high school degree or certification in Mechanical Engineering Technology

Tools

Microsoft Windows

ERP/Service software

Job description

Koenig & Bauer is the oldest, global printing press manufacturer in the world! For more than 200 years, we have been bringing together innovative technology and enthusiasm for tailor‑made print solutions for our customers. Within our Banknote Solutions division, you will find products printed on our machines all around you every day—specifically the high‑security features on the US currency in your wallet and banknotes for nearly every country across the globe.

With the broadest product portfolio in the industry, groundbreaking machines and a holistic service promise, Koenig & Bauer sets international standards. Our 5,500 employees worldwide generate annual sales of €1.2 billion.

This is your opportunity to join Koenig & Bauer Banknote Solutions, the high‑security wing of the organization. Become part of our company where creativity, fascination and passion for mechanical and electrical engineering work together as we develop the printing world of tomorrow and ensure the integrity of global currencies!

Location: Dallas / Fort Worth, TX and Washington, D.C. – Up to 60% business travel both domestically and worldwide.

Reports to: Vice President of Service, Banknote Solutions

Standard Schedule: Friday, 8 a.m. – 5 p.m. (local time). Must be willing to work a 2‑shift rotation and participate in a regular on‑call (emergency standby) schedule to support 24/7 customer operations.

FLSA Status: Non‑exempt/Hourly

Compensation: $45 – $56 per hour (Depending on experience and specific security certifications)

Job Responsibility: Service Technician – Mechanic travels to customer locations (including government printing facilities and central banks) to install, maintain, upgrade, troubleshoot, diagnose, and repair complex mechanical components and high‑precision systems on Koenig & Bauer high‑security printing presses. This includes hydraulic and pneumatic circuits, lubrication systems, and intricate gear/drive mechanisms. The Service Technician interacts directly with the customer in high‑security environments, listening to their needs and effectively communicating technical information. You must be able to develop a plan of action to address customer issues with an emphasis on extreme mechanical precision to minimize downtime in critical production environments.

Essential Duties and Responsibilities

• Troubleshoot mechanical components including hydraulic and pneumatic circuits on Banknote Solutions presses and peripheral equipment.
• Perform and train scheduled Preventive Maintenance (PM) and Health Check services on high‑security printing presses, including comprehensive inspections, lubrication, filter changes, and the replacement of wear parts to ensure machine longevity and reliability.
• Execute and elaborate detailed PM and Health Check checklists and provide customers with technical reports regarding the mechanical health and future maintenance requirements of their equipment.
• Operate various models and sizes of security printing presses in order to diagnose mechanical performance and timing issues.
• Read and interpret complex mechanical drawings, assembly blueprints, and pneumatic/hydraulic schematics.
• Perform high‑precision mechanical adjustments, including leveling, aligning, and timing of complex gear trains and cylinder systems.
• Install, repair and replace mechanical assemblies such as bearings, shafts, rollers, and drive belts using specialized precision tools.
• Diagnose and repair issues within the main mechanics and sheet transfer systems.
• Use precision measuring instruments (e.g., dial indicators, micrometers, laser alignment tools) to ensure tolerances meet strict security printing standards.
• Provide rapid response during on‑call rotations to resolve critical mechanical failures outside of standard business hours.
• Adapt to 2‑shift operations (Day/Evening) at customer sites during major installations, overhauls, or peak service periods.
• Contact Koenig & Bauer Europe regarding machine‑specific mechanical tolerances and engineering specifications.
• Adjust sensors, mechanical switches, grippers and cam followers per strict setting instructions.
• Perform root cause analysis for mechanical failures and wear patterns using service manuals and internal resources.
• Determine and execute action plans for repairs, including identifying heavy‑duty parts and coordinating with global logistics for specialized tool shipments.
• Deliver world‑class customer service, maintaining high levels of discretion and professionalism required for high‑security sites.
• Fulfill the obligation of the original service call and see the project through to completion, including worldwide assignments and technical training sessions.
• Complete accurate and timely records (parts, time, expenses, work performed).
• Adhere to all customer‑site policies, especially strict security protocols and safety policies regarding heavy machinery.

Required Qualifications

• Education: High School Diploma or GED‑equivalent required; post‑high school degree or certification in a technical field (Mechanical Engineering Technology, Mechatronics, or Millwright/Industrial Mechanic) is highly preferred.
• Experience: Minimum three to five years related work experience in industrial mechanical maintenance, heavy machinery manufacturing, or high‑precision engineering. Previous experience working specifically with printing presses (offset, intaglio or screen printing) is ideal and highly preferred.
• Computer Skills: Basic proficiency in Microsoft Windows and business systems (ERP/Service software). Basic use of e‑mail and spreadsheets.

Knowledge, Abilities, and Interpersonal Skills

• Team Spirit & Cooperation: Strong interpersonal skills with a focus on teamwork and collaboration. Ability to work effectively with international teams and build trust‑based relationships with customers.
• Instructional Ability: Strong pedagogical skills with the ability to simplify complex technical and quality concepts for diverse international audiences.
• Global Mobility: Ability and willingness to travel with frequent domestic and international air travel, including consecutive overnight stays and weekends to accommodate customer needs.
• Legal Requirements: Valid motor vehicle license and a valid Passport (or ability to obtain one).
• Security Clearance: Ability to pass rigorous background checks for security clearances required for government and central bank facilities.
• Physical Demands: Ability to meet physical demands: continuous standing (5.6+ hours), working in noisy/industrial environments, and frequent bending, pushing, and pulling.

Koenig & Bauer (US) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, creed, national origin or ancestry, or any other status protected by federal, state, or local law. Information collected by the application process is solely to determine suitability for employment, verify identity, and maintain employment statistics of applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship for the employer. Please contact Koenig & Bauer’s HR Department at [e-mail] or 469-532-8120 if you need assistance completing this application or to otherwise participate in the application process.

Vacation – 15 days per year

Holidays – Up to 11 days

Sick – 7 days

Medical, Dental, and Vision

Disability and Life

Flexible Spending Accounts

401k Retirement and Profit Sharing Plan

Income replacement plans for cancer, critical illness, and accident