Banking Transformation Consultant, Operations - Senior Associate

PwC - Global; Charlotte (NC); On-site; USD 77,000 - 202,000; Full time

Job summary

A leading consulting firm is seeking a Senior Associate in Operations Consulting to analyze and guide clients in optimizing their operational efficiency. The ideal candidate will hold a Bachelor's degree, possess 3 years of relevant experience, and demonstrate strong leadership and critical thinking skills in diverse project environments.

Benefits

Medical benefits

401k plan

Vacation and sick leave

Holiday pay

Qualifications

• 3 years of experience in operations consulting or related fields.
• Understanding of financial services products and services.

Responsibilities

• Participate in client discussions to understand needs.
• Develop strategies to improve client processes.
• Uphold professional standards in project delivery.

Skills

Leadership

Communication

Critical Thinking

Problem Solving

Education

Bachelor's Degree

Master's Degree preferred

Job description

Industry/Sector

FS X-Sector

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance.

As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Banking Ops team you lead teams to identify and assess risks and opportunities for improvement in banking processes. As a Senior Associate, you analyze complex problems, mentor others, and uphold professional standards. You participate in client discussions, manage workstreams, and develop strategies to address client needs while maintaining project economics.

Responsibilities

- Participate actively in client discussions to understand needs

- Develop strategies to improve client processes and outcomes

- Maintain exceptional standards in project delivery

- Balance project economics while addressing client needs

What You Must Have

- Bachelor's Degree

- 3 years of experience

What Sets You Apart

- Master's Degree preferred

- Proficiency in financial services products and services

- Skilled in business process design and risk identification

- Experience in leading teams to assess banking processes

- Proficiency in designing risk management and compliance programs

- Advanced team leadership and client communication skills

Travel Requirements

Up to 60%

Job Posting End Date

June 24, 2025 Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. The salary range for this position is: $77,000 - $202,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance