Banking Support Specialist- Bayshore Office

The Bank of Tampa; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with matching

ESOP

Vacation, sick time, holidays

Paid parental leave

Tuition assistance

Job summary

The Bank of Tampa is seeking a Banking Support Specialist to provide comprehensive client servicing across banking functions. You will support office operations, handle complex servicing requests, and engage in needs‑based conversations to identify solutions or referrals to business partners.

As a key resource, you will work with Banking Representatives, maintain knowledge of products/processes, perform routine transactions, verify identities, and ensure compliance with policies and regulations.

Qualifications

• Minimum one year experience as a teller or similar client‑facing banking role.
• Demonstrated accuracy in cash handling and transaction processing.
• Working knowledge of banking products and systems.
• Ability to independently resolve routine client issues using judgment and established guidelines.
• Eligibility and willingness to obtain required registrations/licenses (e.g., Notary, NMLS).
• High school diploma/GED

Responsibilities

• Deliver exceptional client service through professional, needs‑based interactions.
• Perform complex servicing transactions including account maintenance and documentation support.
• Conduct client conversations to identify needs and provide appropriate solutions or referrals.
• Support Banking Representatives during daily operations.
• Maintain strong knowledge of banking products, services, systems, and procedures.
• Accurately perform routine banking transactions including deposits, withdrawals, check cashing, payments, and basic account servicing.
• Balance cash drawer daily and adhere to cash handling procedures.
• Verify client identity and ensure compliance with policies and regulations.
• Escalate routine client issues using sound judgment.
• Support compliance, risk management, and confidentiality standards.
• Obtain and maintain required registrations/licenses as applicable.
• Participate in ongoing training and professional development.

Skills

One year teller experience

Cash handling accuracy

Banking products and systems knowledge

Issue resolution using judgment

Licenses/willingness to obtain (Notary

Education

High school diploma/GED

Job description

The Banking Support Specialist provides comprehensive client servicing support across a broad range of banking functions, exercising judgment, product knowledge, and collaboration to meet client needs. This role supports and covers office functions, assists with more complex servicing requests, and engages in needs‑based client conversations to identify appropriate solutions or referrals. Banking Support Specialists serve as a key resource within the office, supporting Banking Representatives and contributing to operational consistency, service quality, and client satisfaction.

Primary Duties & Responsibilities

• Deliver exceptional client service through professional, needs‑based interactions.
• Perform complex servicing transactions including account maintenance, problem resolution, and documentation support.
• Conduct client conversations to identify needs and provide appropriate solutions or referrals to business partners.
• Support and provide guidance to Banking Representatives during daily operations.
• Maintain a strong working knowledge of banking products, services, systems, and procedures.
• Accurately perform routine banking transactions including deposits, withdrawals, check cashing, payments, and basic account servicing.
• Balance individual cash drawer daily and adhere to all cash‑handling and dual‑control procedures.
• Verify client identity and ensure compliance with applicable policies, procedures, and regulations.
• Exercise sound judgment in resolving routine client issues and determining appropriate escalation.
• Support compliance, risk management, and confidentiality standards.
• Obtain and maintain required registrations and licenses (e.g., Notary, NMLS) as applicable.
• Participate in ongoing training and professional development.

Minimum Qualifications

• Minimum one year experience as a teller or similar client‑facing banking role.
• Demonstrated accuracy in cash handling and transaction processing.
• Working knowledge of banking products and systems.
• Ability to independently resolve routine client issues using judgment and established guidelines.
• Eligibility and willingness to obtain required registrations/licenses.
• High school diploma/GED

Our Way

Preserve and enhance our culture in which the values of honesty, integrity, confidentiality, trust and respect are the underlying principles by which we work

Make a meaningful difference in our community through our service and financial support

Maintain a safe and sound institution that operates in conformity with the spirit as well as the letter of all applicable laws, rules and regulations, and maintain open and forthright communication with our regulators

You will have the opportunity to participate, subject to the terms and conditions of the respective plans, in a comprehensive package of benefits. As a highlight:

• Eligibility for health, dental, vision, life and disability insurance coverages
• Retirement Plan - 401k with matching
• ESOP- Employee Stock Ownership Plan
• Time away from work – vacation time, sick time and holidays
• Paid parental leave
• Tuition Assistance

THE BANK OF TAMPA IS AN EQUAL OPPORTUNITY EMPLOYER