Client‑Focused Banking Support Specialist

The Bank of Tampa; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with matching

ESOP

Vacation, sick time, holidays

Paid parental leave

Tuition assistance

Job summary

The Bank of Tampa is seeking a Banking Support Specialist to provide comprehensive client servicing across banking functions. You will support office operations, handle complex servicing requests, and engage in needs‑based conversations to identify solutions or referrals to business partners.

As a key resource, you will work with Banking Representatives, maintain knowledge of products/processes, perform routine transactions, verify identities, and ensure compliance with policies and regulations.

Qualifications

• Minimum one year experience as a teller or similar client‑facing banking role.
• Demonstrated accuracy in cash handling and transaction processing.
• Working knowledge of banking products and systems.
• Ability to independently resolve routine client issues using judgment and established guidelines.
• Eligibility and willingness to obtain required registrations/licenses (e.g., Notary, NMLS).
• High school diploma/GED

Responsibilities

• Deliver exceptional client service through professional, needs‑based interactions.
• Perform complex servicing transactions including account maintenance and documentation support.
• Conduct client conversations to identify needs and provide appropriate solutions or referrals.
• Support Banking Representatives during daily operations.
• Maintain strong knowledge of banking products, services, systems, and procedures.
• Accurately perform routine banking transactions including deposits, withdrawals, check cashing, payments, and basic account servicing.
• Balance cash drawer daily and adhere to cash handling procedures.
• Verify client identity and ensure compliance with policies and regulations.
• Escalate routine client issues using sound judgment.
• Support compliance, risk management, and confidentiality standards.
• Obtain and maintain required registrations/licenses as applicable.
• Participate in ongoing training and professional development.

Skills

One year teller experience

Cash handling accuracy

Banking products and systems knowledge

Issue resolution using judgment

Licenses/willingness to obtain (Notary

Education

High school diploma/GED

Job description

The Bank of Tampa is seeking a Banking Support Specialist to provide comprehensive client servicing across banking functions. You will support office operations, handle complex servicing requests, and engage in needs‑based conversations to identify solutions or referrals to business partners.

As a key resource, you will work with Banking Representatives, maintain knowledge of products/processes, perform routine transactions, verify identities, and ensure compliance with policies and regulations.