Banking Support Specialist

Riverrun; Newburyport (MA); On-site; USD 40,000 - 52,000; Full time

Job summary

River Run Services, LLC is seeking a customer service professional to handle inquiries and process routine transactions at either Storey Ave, Newburyport, MA or Main Street, Fitchburg, MA. You will deliver high-quality service across phone, chat, email, and ITM, documenting interactions in the CRM and resolving issues efficiently.

The role emphasizes active listening, accurate data handling, and knowledge of bank products and procedures to assist customers and escalate when necessary.

Qualifications

• High school diploma or equivalent.
• Previous customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Ability to handle difficult customers calmly and professionally.
• Basic computer skills; CRM or call center software is advantage.
• Strong attention to detail and accuracy.
• Possess problem solving skills and ability to multitask while navigating multiple computer systems.

Responsibilities

• Answer customer inquiries and process routine transactions via phone, chat, email, and ITM.
• Document customer interactions in the CRM system and maintain high quality service.
• Verify customer identity before providing account information.
• Escalate complex issues to appropriate departments and track resolution.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

Attention to detail

Education

High school diploma

Tools

CRM software

Job description

River Run Services, LLC is seeking a customer service professional to handle inquiries and process routine transactions at either Storey Ave, Newburyport, MA or Main Street, Fitchburg, MA. You will deliver high-quality service across phone, chat, email, and ITM, documenting interactions in the CRM and resolving issues efficiently.

The role emphasizes active listening, accurate data handling, and knowledge of bank products and procedures to assist customers and escalate when necessary.