Banking Support Agent – Contact Center

German American Bank; Evansville (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Education assistance

Parental leave

Wellness benefits

Life event coverage

Financial benefits

Job summary

German American Bank is seeking a Contact Center Agent to greet clients by phone or online, handling inquiries about accounts, debit cards, online banking, and fraud. You will work in a supportive team environment and gain insight into banking and wealth management to build a career in financial services.

In this role you will answer calls, chats, and emails, verify information, and guide customers through transactions while promoting German American products and services with care and

Qualifications

• Willingness to learn and adapt in a fast-paced banking environment.
• Ability to handle calls, chats, and emails while maintaining confidentiality.
• Understanding of German American products and services.

Responsibilities

• Answer calls, chat requests, and emails from customers to assist with general account questions, debit cards, online banking and fraud in a fast-paced call center.
• Verify account information and assist with transactions while maintaining accuracy and security.
• Educate customers on German American products and services and guide them to the right resources.

Skills

Bilingual/Multilingual

Customer Service experience

Knowledge of Banking

Job description

German American Bank is seeking a Contact Center Agent to greet clients by phone or online, handling inquiries about accounts, debit cards, online banking, and fraud. You will work in a supportive team environment and gain insight into banking and wealth management to build a career in financial services.

In this role you will answer calls, chats, and emails, verify information, and guide customers through transactions while promoting German American products and services with care and