Banking Solutions Center Specialist

Praxy; Swansea (IL); Hybrid; USD 36,000 - 58,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Tuition assistance

Job summary

BayCoast Bank is seeking a Solutions Center Representative in Swansea, MA to deliver friendly, efficient service by phone and digital channels. You will handle inquiries, process transactions, and support electronic banking while protecting customer information.

Collaboration with teammates, meeting service standards, and identifying opportunities to connect customers with banking products will be part of the role. A hybrid work schedule is available based on needs.

Qualifications

• 1-2 years banking/customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to handle confidential information with professionalism.

Responsibilities

• Deliver professional customer service via phone and electronic channels.
• Document customer interactions and referrals in Salesforce.
• Assist with account servicing and electronic banking support.
• Explain BayCoast Bank products and digital banking solutions.
• Process transactions accurately and efficiently.

Skills

Customer service

Communication

Problem solving

Multitasking

Data privacy

Education

High School Diploma or equivalent

Tools

Salesforce

Banking systems

Job description

BayCoast Bank is seeking a Solutions Center Representative in Swansea, MA to deliver friendly, efficient service by phone and digital channels. You will handle inquiries, process transactions, and support electronic banking while protecting customer information.

Collaboration with teammates, meeting service standards, and identifying opportunities to connect customers with banking products will be part of the role. A hybrid work schedule is available based on needs.