Banking Services Operations Associate IV - Escrow Administration

M&T Bank; Buffalo (NY); On-site; USD 29,000 - 47,000; Full time

Job summary

M&T Bank in Buffalo, NY is seeking an Escrow and Tax Insurance Specialist to maintain and monitor tax, escrow and insurance for loans serviced, while ensuring compliance with federal, state and investor requirements.

The role requires strong analytic skills, data entry accuracy, and excellent customer service, with the ability to handle complex document reviews and non-standard requests. A Associate's degree and previous experience are expected.

Qualifications

• Associate's degree required, plus 1 year of work experience or 3 years combined education/experience
• Proven customer service experience
• Proficiency with spreadsheets and word processing software
• Strong verbal and written communication skills
• Demonstrated complex problem-solving skills

Responsibilities

• Complex data entry/system updates, analysis and interpretation related to Insurance, Tax, Escrow and Mortgage Insurance
• Complete non-standardized document reviews and validation related to Insurance, Tax, Escrow and Mortgage Insurance
• Complete document reviews and/or preparation of greater complexity
• Respond to and/or initiate non-standard requests related to Insurance, Tax, Escrow and Mortgage Insurance
• Complete moderate to highly complex exception processing including non-standardized loan level research and maintenance related to escrow accounts
• Complete intermediate level reconciliations and analyses related to escrow activities
• Contact customers and/or vendors as required to complete escrow-related activities
• Participate in departmental projects and implementation as assigned
• Draft and review procedures as requested. Identify process improvement opportunities in the area to improve efficiency
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite
• Promote an environment that supports belonging and reflects the M&T Bank brand
• Maintain M&T Bank internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
• Complete other related duties as assigned

Skills

Customer service

Education

Associate's degree

Bachelor's degree preferred

Tools

Spreadsheet

Word processing

Job description

Overview

Completes routine to complex skilled activities to maintain and monitor tax, escrow and insurance for loans serviced, while maintaining compliance with various Federal, state and investor requirements. Researches and resolves complex customer issues. Participates in departmental projects as requested.

Primary Responsibilities

• Complex data entry/system updates, analysis and Interpretation related to Insurance, Tax, Escrow and Mortgage Insurance.
• Complete non-standardized document reviews and validation related to Insurance, Tax, Escrow and Mortgage Insurance.
• Complete document reviews and/or preparation of greater complexity.
• Respond to and/or initiate non-standard requests related to Insurance, Tax, Escrow and Mortgage Insurance.
• Complete moderate to highly complex exception processing including non-standardized loan level research and maintenance related to escrow accounts.
• Complete intermediate level reconciliations and analyses related to escrow activities.
• Contact customers and/or vendors as required to complete escrow-related activities.
• Participate in departmental projects and implementation as assigned.
• Draft and review procedures as requested. Identify process improvement opportunities in the area to improve efficiency.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T Bank internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities

The position completes operations work in providing escrow administration support for serviced loans.

Education and Experience Required

• Associate's degree and a minimum of 1 year general work experience, or in lieu of a degree, a combined minimum of 3 years higher education and/or work experience, including a minimum of 1 year general work experience
• Proven customer service experience
• Proficiency with personal computers as well as pertinent spreadsheet and word processing software
• Strong verbal and written communication skills
• Demonstrated complex problem-solving skills.

Education and Experience Preferred

Bachelor's degree

Pay

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America