Banking Services Group Leader III

M&T Bank Corporation; Town of Amherst (NY); Hybrid; USD 36,000 - 59,000; Full time

Benefits offered by this job

Competitive benefits

Medical benefits

Paid volunteer time

Job summary

M&T Bank Corporation seeks a Banking Services Group Leader III to guide COE teams in Amherst, NY. The role emphasizes workflow supervision, training, and onboarding, with involvement in production support and exception handling within risk and regulatory frameworks.

The position is hybrid in Amherst, NY, offering collaboration across teams and opportunities to drive process improvements while maintaining strong customer service standards.

Qualifications

• Minimum 5 years of higher education and/or relevant work experience.
• Proven work leadership experience.
• Strong customer service skills.
• Knowledge of spreadsheet, word processing and presentation software.

Responsibilities

• Monitor workflow and act as liaison between COE unit and management.
• Provide training and coaching to COE team.
• Approve daily work and production reports.
• Review quality assurance and compliance with procedures.
• Handle exceptions and special projects.
• Review and approve wire transfers as required.
• Assist onboarding new hires and participate in risk and regulatory adherence.

Skills

Work leadership

Strong customer service

Verbal communication

Written communication

MS Office

Education

5+ years higher education or related experience

Tools

Spreadsheet software

Word processing

Presentation software

Job description

## Banking Services Group Leader IIIApply: Hybrid Position: Amherst, NY: Full time: Posted Today: R91875# Overview Serves as team leader within assigned COE unit with guidance from manager. Guides workflow, manages exceptions, assists in process improvement and related projects within assigned COE.## **Primary Responsibilities:**Monitor work flow and serve as liaison between assigned COE unit and management.Provide training and coaching to assigned COE team on daily work functions and approve daily work of assigned team. Assist with onboarding new hires.Assist with production work on an as needed basis.Complete daily production reporting for assigned COE team.Maintain currency of team procedures; complete quality assurance control reviews of team activities to ensure adherence to these procedures.Participate in special projects as assigned.Manage and provide guidance on exceptions occurring within the team.Identify opportunities and assist with implementation of approved process improvement efforts for assigned team.Reconcile the general ledger as required by assigned area.Approve daily team productivity reports, ensuring they accurately reflect team activity.Research and resolve complex internal and external customer issues and escalations within assigned area.Provide vendor support with daily activities and problem resolution.Resolve regulatory complaints for assigned team, working with Legal and Compliance as required.Assist with onboarding new hires.Review and approve wire transfers as required by assigned area.Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.Promote an environment that supports belonging and reflects the M&T Bank brand.Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.Complete other related duties as assigned. ## **Education and Experience Required:**A combined minimum of 5 years’ higher education and/or relevant work experience Work leadership experience Strong customer service skills Knowledge of relevant spreadsheet, word processing and presentation software as required within assigned team. ## **Education and Experience Preferred:**Proven verbal and written communication skills Knowledge of systems, documents and procedures in assigned area #LI-111M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $26.00 - $43.34 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.# **Location**Amherst, New York, United States of America### About UsGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: **make a difference in people’s lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.**As an employer of choice, we are proud to offer** **competitive benefits** ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. ViewM&T’s Human Capital Report to learn more.**Ready to join our team?** Submit your application today!If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at [e-mail] for assistance.