Teller - Dorrance Branch

M&T Bank Corporation; Buffalo (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

M&T Bank Corporation is seeking a Teller at the Dorrance Branch in Buffalo, NY. This full-time, on-site role emphasizes delivering exceptional customer service, processing transactions accurately, and supporting branch operations with a focus on risk controls.

You will engage customers, promote digital self-service, handle cash, and assist with AML/BSA/KYC tasks while upholding bank policies. Prior cash handling and bilingual abilities are a plus for this branch.

Qualifications

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrated exceptional customer service
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Proficient with internet user-level technology

Responsibilities

• Provide branch customer service and handle transactions accurately.
• Educate customers with digital demonstrations and promote self-service.
• Greet customers, address needs, and own escalated issues to resolution.
• Balance and process transactions following bank policy.
• Complete branch operations (cash ordering, vault, ATM, wires) as needed.
• Perform AML/BSA/KYC related activities and maintain compliance.
• Log customer complaints and support risk controls.
• Transition sales opportunities to banking partners.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Organizational skills

Prioritization

Internet proficiency

Education

High School Diploma or GED

6 months customer service experience

Job description

## Teller - Dorrance BranchApply: Onsite Position: Buffalo, NY: Full time: Posted Today: R91092**Overview:**Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.**Primary Responsibilities:**Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.Accurately balance and process customer transactions efficiently following Bank Policy.Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.Transition identified sales opportunity and provide introduction to appropriate banking partner.Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).Process customer/account maintenance accurately.Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.Promote an environment that supports belonging and reflects the M&T Bank brand.Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.Complete other related duties as assigned.**Scope of Responsibilities:**The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.**Managerial/Supervisory Responsibilities:**Not Applicable**Education and Experience Required:**High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience Proven verbal communication skillsProven interpersonal skills Proven ability to demonstrated exceptional customer service Well-organizedProven time management skillsProven prioritization skills Proficient with internet user-level technology**Education and Experience Preferred:**Bilingual based on branch needs**Physical Requirements:**Ability to stand for long periods of time Prolonged use of hands and fingers Ability to lift light to heavy objects weighing 5lbs – 30 lbs. Ability to read fine print Ability to interact with customers in an open face to face work environmentM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $26.21 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.# **Location**Buffalo, New York, United States of America### About UsGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: **make a difference in people’s lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.**As an employer of choice, we are proud to offer** **competitive benefits** ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. ViewM&T’s Human Capital Report to learn more.**Ready to join our team?** Submit your application today!If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at [e-mail] for assistance.