Banking Services Associate: Flexible Hours & Branch Coverage

CBI Bank & Trust; Kalona (IA); On-site; USD 32,000 - 45,000; Full time

Job summary

CBI Bank & Trust in Kalona, IA seeks a customer service-oriented associate to process transactions accurately and assist customers by phone and in person. The role requires flexibility to float to different banking centers and to engage customers with bank products.

The ideal candidate will build strong customer relationships, maintain professionalism, and contribute to sales processes when appropriate. This entry-level position offers exposure to banking operations across centers.

Qualifications

• Must have the ability to work a flexible work schedule.
• Must have a satisfactory record of work performance and adherence to all Bank Policies and Procedures.
• This position will float to all banking centers as needed.
• Post high school education/one year in banking or related field preferred.

Responsibilities

• Will process customer transactions in a timely, accurate manner, adhering to established Bank regulations, policies and procedures.
• Will assist customers on the phone and in person.
• Will develop strong customer relationships.
• Be able to initiate the HPG sales process when asked about accounts.

Skills

Self-motivated

Customer relationships

Organized

Attention to detail

Oral communication

Active listening

Education

Post-high school education

Job description

CBI Bank & Trust in Kalona, IA seeks a customer service-oriented associate to process transactions accurately and assist customers by phone and in person. The role requires flexibility to float to different banking centers and to engage customers with bank products.

The ideal candidate will build strong customer relationships, maintain professionalism, and contribute to sales processes when appropriate. This entry-level position offers exposure to banking operations across centers.