Business Banking Associate

Sovereign Bank; Holdenville (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

Sovereign Bank in Holdenville, OK is seeking a retail teller to process transactions accurately and deliver courteous customer service in a fast-paced branch setting. You will also assist with security procedures and comply with policies.

The role involves balancing cash, handling deposits, answering questions, and supporting cross-selling of bank products. This full-time position requires confidentiality, strong math and multi-tasking abilities, and professional appearance.

Qualifications

• Confidentiality is essential.
• Ability to multi-task effectively.
• Proficient with basic computer applications and banking equipment.
• Accurate math skills.
• Strong interpersonal skills.
• Professional appearance required.

Responsibilities

• Promote and maintain positive relations with customers.
• Process monetary transactions for retail and commercial clients (e.g. cashier’s checks, money orders, traveler’s cheques, savings bonds, Visa gift cards).
• Balance cash drawer and complete cash handling procedures.
• Answer product and service questions and cross-sell related products.
• Perform bank opening and closing procedures as needed.
• Maintain knowledge of bank products and services.
• Address customer problems and provide timely solutions.
• Assist training of new employees and respond to coworker questions.
• Complete quarterly regulatory training.

Skills

Confidentiality

Multi-tasking

Computers

Math accuracy

Interpersonal skills

Professional appearance

Education

Business Admin degree

High school diploma

Six months cash handling

Customer service experience

Job description

Summary Of Position

Responsible for processing transactions accurately and efficiently in accordance with established policies and procedures. Delivers quality customer service by greeting and responding to customers promptly and courteously. Executes competent security procedures by being observant and informed about potential security risks.

Summary Of Position

Responsible for processing transactions accurately and efficiently in accordance with established policies and procedures. Delivers quality customer service by greeting and responding to customers promptly and courteously. Executes competent security procedures by being observant and informed about potential security risks.

Key job functions: (Includes current duties, primary objectives, and responsibilities which are critical to the successful performance of the position)

• Promote and maintain positive relations with all contacts, customers and potential customers
• Comply with all departmental and company policies and procedures
• Process monetary transactions of retail and commercial customers (i.e. cashier’s checks, money orders, traveler’s cheques, savings bonds, Visa gift cards, etc.)
• Maintain quality service to all customers by answering product and service questions; cross-selling related products and services and being courteous and responsive to all customers’ needs
• Balance cash drawer to ensure accurate cash position
• Perform bank opening and closing procedures as needed
• Proactively seeks out and maintains knowledge of bank products and services
• Perform, correct, balance and submit branch capture items/batches in accordance with established procedures and time frames
• Resolve product or service problems in a timely manner by listening and verifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution or referring the complaint to the appropriate area; following up with the customer
• Contribute to team effort and customer service by answering customer telephone calls in a timely and appropriate manner
• Actively participates in the bank’s customer satisfaction survey telephone calls
• Demonstrate knowledge of laws and regulations applicable to teller activities
• Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered
• May train new employees and answer co-worker questions
• Completes quarterly regulatory training in a timely manner
• Other duties as assigned

Qualifications

• Capable of maintaining confidentiality
• Ability to multi-task
• Ability to operate related computer applications and business equipment including copy machine, coin and money counting machines and telephone.
• Accuracy/good math skills
• Strong interpersonal skills
• Professional appearance.

Education And Experience

• Bachelor's degree in Business Administration, Management, or related field, preferred.
• High school diploma or equivalent
• Six months cash handling experience
• Previous experience in customer service position

Physical Demands

• Hearing, speech, close vision
• Sitting, including computer use
• Driving with own transportation to other branches for meetings/workshops
• On occasions, may be required to lift and/or move up to 25 pounds
• Job responsibilities may include standing, walking, lifting, kneeling, and crouching

Sovereign Bank is an Equal Opportunity Employer

NOTE: Sovereign Bank does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Sovereign Bank, and Sovereign Bank will not be obligated to pay a placement fee.