Banking Ops & Customer Care Specialist

Northern Trust; Tempe (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

Northern Trust seeks a customer service representative in Tempe to manage high volumes of calls and deliver quality client service. You will follow scripts, document issues in CRM, and provide timely updates when resolutions extend beyond 24 hours.

The role emphasizes strong communication, adaptability to a fast-paced environment, and collaborative teamwork within the Northern Trust culture.

Qualifications

• Strong phone, verbal and written communication skills.
• Active listening and interpersonal skills.
• Ability to adapt to a fast-paced environment.

Responsibilities

• Handle large volumes of inbound and outbound calls with quality service.
• Follow scripts to resolve inquiries the same day when possible.
• Contact clients by phone or email for updates on resolutions.
• Log inquiries with detailed issues and actions in CRM.
• Identify upsell opportunities when they arise.
• Maintain system access and knowledge of programs trained on.

Skills

Phone communication

Written communication

Active listening

Multi-tasking

CRM knowledge

Education

College degree

Tools

CRM systems

Job description

Northern Trust seeks a customer service representative in Tempe to manage high volumes of calls and deliver quality client service. You will follow scripts, document issues in CRM, and provide timely updates when resolutions extend beyond 24 hours.

The role emphasizes strong communication, adaptability to a fast-paced environment, and collaborative teamwork within the Northern Trust culture.