Banking Operations & Customer Care Specialist

Northern Trust Corp.; Tempe (AZ); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Flexible work culture

Inclusive workplace

Community philanthropy

Job summary

Northern Trust Corp. is seeking a customer service professional in Tempe to handle high-volume calls, provide accurate information, and resolve inquiries. You will use CRM systems to log issues and follow scripts to ensure timely responses.

The role emphasizes strong communication, active listening, multitasking, and the ability to upsell where appropriate, all within a collaborative team environment at the Tempe office.

Qualifications

• Bachelor's degree or relevant work experience in a customer service/call center role.
• Familiarity with CRM systems and banking terminology (investments, ACHs, wires).
• Authorized to work in the U.S. without visa sponsorship.

Responsibilities

• Handle high-volume inbound and outbound calls with quality customer service.
• Follow scripts, resolve inquiries the same day or provide timely updates if longer.
• Log issues and actions in the CRM with detailed notes.

Skills

Strong communication

Active listening

CRM familiarity

Multitasking

Time management

Teamwork

Education

Bachelor's degree

Tools

CRM software

Job description

Northern Trust Corp. is seeking a customer service professional in Tempe to handle high-volume calls, provide accurate information, and resolve inquiries. You will use CRM systems to log issues and follow scripts to ensure timely responses.

The role emphasizes strong communication, active listening, multitasking, and the ability to upsell where appropriate, all within a collaborative team environment at the Tempe office.