Banking Operations Specialist (Loan Services)

Revolution Technologies; Pittsburgh (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Job summary

Revolution Technologies is seeking a Client Services Representative – Fulfillment & Production to coordinate the end-to-end Private Banking loan account process and deliver exemplary service to our clients in Pittsburgh.

The role involves data capture, supporting the Fulfillment and Production Team, and partnering with relationship managers, counsel, compliance, and other parties to ensure accurate documentation and a premier client experience across all engagements.

Qualifications

• Minimum 4 years of financial industry experience, including 2 years in bank operations or client service preferred.
• Ability to organize and prioritize work assignments to ensure timely execution.
• Exceptional interpersonal and communication skills.
• Proficiency in Microsoft Office.
• Strong attention to detail and understanding of loan processes.
• Analytical problem-solving capabilities.
• Self-directed with a strong work ethic.
• Team-oriented and able to adapt in a fast-paced environment.

Responsibilities

• Assures complete and accurate client data is captured in the loan application, internal systems, and loan documentation.
• Works closely with the Private Bank Fulfillment and Production Team in supporting client requests.
• Partners effectively with relationship managers, inside sales, portfolio managers, internal and external counsel, compliance, borrowers, and all other authorized parties affiliated with each transaction.
• Through excellent attention to detail and thoroughness, provides a premier client experience across all client engagements.
• Works closely with other teams within operations and throughout the bank to enhance current processes.
• Participates effectively in assigned projects.

Skills

Interpersonal skills

Organizational skills

Microsoft Office proficiency

Attention to detail

Analytical problem-solving

Self-directed

Team-oriented in fast-paced env

Financial industry experience

Job description

The Client Services Representative – Fulfillment & Production position effectively coordinates the end to end Private Banking loan account process and provides exemplary service and support to our clients. Incumbents may be required at times to focus on a specific functional area of the Private Bank Fulfillment and Production team, such as application intake, document generation, processing modifications, or initializing money requests. This position must partner

effectively with the full Sales organization, Portfolio Management, Internal and External Counsel, Compliance Financial Advisors and all other authorized parties affiliated with each Private Banking transaction in order to deliver a premier client experience across all client engagements.

Primary Functions of the Position:

• Assures complete and accurate client data is captured in the loan application, internal systems, and loan documentation
• Works closely with all members of the Private Bank Fulfillment and Production Team in supporting client requests
• Partners effectively with relationship managers, inside sales representatives, portfolio managers, internal and external counsel, compliance, borrowers, and all other authorized parties affiliated with each transaction
• Through excellent attention to detail and thoroughness, provides a premier client experience across all client
• Works closely with other teams within operations and throughout the bank to enhance current processes
• Participates effectively in assigned projects

Essential Skills and Abilities:

• Ability to organize and prioritize work assignments in a consistent manner to ensure timely and efficient execution
• Exceptional interpersonal and communication skills
• Proficiency in Microsoft Office preferred
• Keen attention to detail and understanding of loan process/system and applicable lending requirements
• Analytical problem-solving capabilities
• Strong work ethic and ability to be self-directed
• Ability to work effectively in a high-energy, fast-paced, team-oriented work environment and adapt quickly to changing
• Minimum 4 years of financial industry experience required, including 2 years of bank operations and/or client service experience preferred