Banking IT Helpdesk Technician Intern

American State Bank & Trust Company; Williston (ND); On-site; USD 42,000 - 60,000; Full time

Job summary

American State Bank & Trust Company is seeking a Helpdesk Technician to assist the IT department with helpdesk tickets, routine maintenance tasks and assigned projects. You will provide user support for computer applications and hardware, and assist with bank equipment hardware.

You will troubleshoot issues, document resolutions, and maintain IT documentation. The role requires flexible weekly hours and completion of IT training per ASBT guidelines.

Qualifications

• An Associate degree in Computer Science or related field or 1+ years of current and progressive experience.
• Working knowledge of Microsoft Office and Windows versions.
• Knowledge and experience of customer service practices.
• Excellent interpersonal, verbal and written communication skills.

Responsibilities

• Respond to requests for technical assistance in person, via phone and electronically.
• Ensure and foster a customer centric positive attitude.
• Provide installation, configuration, troubleshooting, maintenance and support of desktops, software, printers and other peripheral devices.
• Diagnose and resolve technical hardware and software issues.
• Assist with installation, configuration, troubleshooting, maintenance and support of network hardware, software and systems.
• Document all work and resolutions.
• Assess and recommend system changes for enterprise wide services and applications.
• Collaborate with IT staff for problem management of complex technical support issues.

Skills

Customer service

Windows knowledge

Microsoft 365

Written communication

Problem solving

Team player

Education

Associate degree in Computer Science or related field

Tools

Microsoft 365

Hosted Exchange

Windows Server

Job description

American State Bank & Trust Company is seeking a Helpdesk Technician to assist the IT department with helpdesk tickets, routine maintenance tasks and assigned projects. You will provide user support for computer applications and hardware, and assist with bank equipment hardware.

You will troubleshoot issues, document resolutions, and maintain IT documentation. The role requires flexible weekly hours and completion of IT training per ASBT guidelines.