Banking Experience Specialist - Teller

Santander Group; Pennsylvania; In loco; USD 30.000 - 47.000; Tempo pieno

Descrizione del lavoro

Santander is seeking a full-time Teller for the Stadium Branch in Philadelphia, PA. You will assist customers with banking needs, process transactions, and maintain accurate cash drawer while upholding bank policies and risk controls.

Responsibilities include cross-selling bank products, educating customers on self-service options, and supporting branch operations. Weekend/evening hours may be required; a high school diploma or GED is required, with cash handling and customer service experience

Competenze

• 6+ Months Cash Handling experience.
• 6+ Months Demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable using digital tools to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, including weekends and evenings.

Mansioni

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Conoscenze

Cash handling

Customer service

Attention to detail

Communication skills

Digital tools proficiency

Fraud awareness

Formazione

High school diploma or GED

Strumenti

Microsoft Office

Descrizione del lavoro

Santander is seeking a full-time Teller for the Stadium Branch in Philadelphia, PA. You will assist customers with banking needs, process transactions, and maintain accurate cash drawer while upholding bank policies and risk controls.

Responsibilities include cross-selling bank products, educating customers on self-service options, and supporting branch operations. Weekend/evening hours may be required; a high school diploma or GED is required, with cash handling and customer service experience