Banking Escalations Specialist - Customer Impact

U.S. Bank; Fargo (ND); On-site; USD 33,062 - 44,083; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k)

Paid vacation

Up to 11 paid holidays

Job summary

U.S. Bank is seeking an Executive Response Specialist to thoroughly research and respond to escalations across Retail Payment Solutions. You will work with Compliance, Legal, and other teams to ensure accurate, compliant resolutions and timely customer communication.

In this role you’ll call cardmembers to diffuse high-level escalations, write clear letters or emails to customers, and stay current on bank policies and regulatory requirements while delivering excellent service.

Qualifications

• High school diploma or equivalent.
• Three to five years of related experience.
• Minimum 18 months of customer service experience.

Responsibilities

• Investigate and respond to escalations related to Retail Payment Solutions.
• Call cardmembers to diffuse escalations and notify customers of resolutions.
• Collaborate with Compliance, Legal, and other teams to ensure regulatory alignment of responses.
• Stay up to date on bank policies and procedures and regulatory requirements.

Skills

Communication

Interpersonal skills

PC skills

Contact center systems

Bank policies

Education

High school diploma

Job description

U.S. Bank is seeking an Executive Response Specialist to thoroughly research and respond to escalations across Retail Payment Solutions. You will work with Compliance, Legal, and other teams to ensure accurate, compliant resolutions and timely customer communication.

In this role you’ll call cardmembers to diffuse high-level escalations, write clear letters or emails to customers, and stay current on bank policies and regulatory requirements while delivering excellent service.