Banking Customer Support & Onboarding Specialist

BancFirst Co.; El Reno (OK); On-site; USD 30,000 - 38,000; Full time

Job summary

BancFirst is seeking a personable banking professional in El Reno, Oklahoma for a full-time role focused on opening new accounts and delivering excellent customer service. You will manage customer requests, promote BancFirst services, and maintain accurate records in a fast-paced environment.

The position requires strong communication, attention to detail, and the ability to work with multiple departments to resolve issues.

Qualifications

• Must work well with all kinds of people and handle heavy customer service tasks.
• Knowledge of policies and procedures and federal guidelines.
• Ability to learn BancFirst products and services.

Responsibilities

• Open new accounts and use onboarding process to grow customer relationships.
• Process customer requests (account maintenance, check orders, stop payments, disputes, balance inquiries, transfers).
• Maintain legal documents and promote BancFirst services through cross-selling.
• Provide extraordinary customer service at all times.
• Perform other duties as assigned.
• Duties may change with notice.

Skills

Customer service

Microsoft Office

Banking software

Communication skills

Attention to detail

Job description

BancFirst is seeking a personable banking professional in El Reno, Oklahoma for a full-time role focused on opening new accounts and delivering excellent customer service. You will manage customer requests, promote BancFirst services, and maintain accurate records in a fast-paced environment.

The position requires strong communication, attention to detail, and the ability to work with multiple departments to resolve issues.