Banking Customer Care Specialist - Tellers & Loans Support

American National Bank; Mesquite, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

American National Bank in Mesquite, TX is seeking a Customer Care Unit Specialist (Full Time) to handle daily inbound contact center activities, answer customer inquiries, process transactions, troubleshoot problems, and identify opportunities to refer or sell bank products.

The role supports virtual teller tasks, processes loan applications and new accounts by phone and internet, provides timely information, and looks for cross-sell opportunities while maintaining professional and courteous

Qualifications

• High School diploma or equivalent educational/work experience.
• 1 year general banking, customer service or call center experience.

Responsibilities

• Handle daily inbound contact center inquiries and customer transactions.
• Process online loan applications and new accounts via phone and internet.
• Provide timely information on bank services and resolve customer issues.
• Perform required operational procedures to maintain service quality.
• Identify cross-sell opportunities and refer customers to appropriate bank area.
• Maintain knowledge of bank products to serve customers effectively.

Skills

Microsoft Excel

MS Word

Basic keyboarding

Calculator skills

Basic math

Education

High School diploma or equivalent

Tools

MS Word

Job description

American National Bank in Mesquite, TX is seeking a Customer Care Unit Specialist (Full Time) to handle daily inbound contact center activities, answer customer inquiries, process transactions, troubleshoot problems, and identify opportunities to refer or sell bank products.

The role supports virtual teller tasks, processes loan applications and new accounts by phone and internet, provides timely information, and looks for cross-sell opportunities while maintaining professional and courteous