Banking Customer Service Specialist

WaFd Bank; Portland (OR); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Stock options

401(k) plan

Parental Leave

Life and AD&D insurance

Long-term disability

Tuition Reimbursement

Employee assistance programs

Pre-tax health and dependent-care

Job summary

WaFd Bank is seeking a Customer Service Representative (CSR) to join our Portland branch. You will greet customers, handle banking transactions accurately, and promote our services with a friendly, solutions-oriented approach.

We value integrity and teamwork, offer a Monday–Friday schedule with weekends off, and provide a comprehensive benefits package to support your career in finance.

Qualifications

• High school diploma or approved equivalent.
• Basic math skills, 10-key and keyboarding.
• Proficient in Excel, Word, Teams, and Outlook.
• Well-developed smartphone and digital channel skills.
• Must be organized and display excellent communication skills and a personable attitude.
• Adhere to bank policies and procedures designed to comply with Federal regulations.
• Reflect WaFd Bank values: integrity, teamwork, ownership, simplicity, discipline, and service.

Responsibilities

• Provide friendly, courteous service and accurate banking transactions.
• Create a positive first impression in the branch.
• Assist customers with inquiries and basic banking needs.
• Maintain accuracy and efficiency in everyday banking tasks.

Skills

Customer service

Communication skills

Interpersonal skills

Attention to detail

Tech savvy

Regulatory compliance

Integrity & ethics

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

WaFd Bank is seeking a Customer Service Representative (CSR) to join our Portland branch. You will greet customers, handle banking transactions accurately, and promote our services with a friendly, solutions-oriented approach.

We value integrity and teamwork, offer a Monday–Friday schedule with weekends off, and provide a comprehensive benefits package to support your career in finance.