Banking Customer Service Specialist

Exchange Bank & Trust Co; Perry (OK); On-site; USD 28,000 - 38,000; Full time

Job summary

Exchange Bank & Trust Co in Perry, OK is seeking an entry-level Teller to service customers, process deposits and cash transactions, and refer clients to the appropriate departments. The role requires thorough knowledge of bank products and compliant practices.

Hours are Monday–Friday 9:30am–6:15pm and two Saturdays per month from 8:00am–1:00pm. The position emphasizes accurate cash handling, professional customer service, and adherence to privacy regulations, with responsibilities including

Qualifications

• High school diploma or GED.
• Prior customer service experience.

Responsibilities

• Provide exceptional customer service to external and internal clients and represent oneself and the bank in a positive, courteous, friendly, and professional manner.
• Balance teller drawer with high level of accuracy daily; manage currency from vault as needed within cash limits.
• Answer basic inquiries on rates, charges, and account histories while complying with privacy policies.
• Issue cashier's checks, Gift Cards, and Debit Cards and sell Travelers Checks; process cash advances and redeem U.S. Savings Bonds.
• Receive checking and savings deposits with proper identification and receipts.
• Examine checks for funds availability based on regulations and complete hold notices.
• Cross-sell products and refer customers to other departments to ensure the best product for their needs.
• Handle all deposit duties including opening new accounts (consumer and business), CD/IRA and Safe Deposit Boxes.

Skills

Customer service

Cash handling

Education

High school diploma or GED

Job description

Exchange Bank & Trust Co in Perry, OK is seeking an entry-level Teller to service customers, process deposits and cash transactions, and refer clients to the appropriate departments. The role requires thorough knowledge of bank products and compliant practices.

Hours are Monday–Friday 9:30am–6:15pm and two Saturdays per month from 8:00am–1:00pm. The position emphasizes accurate cash handling, professional customer service, and adherence to privacy regulations, with responsibilities including