Banking Customer Service Representative - Onsite

Teleperformance USA; Florida; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Job summary

A global business services company is seeking a Banking Customer Service Representative to join the team in North Lauderdale, Florida. In this role, you will connect with customers through various channels to resolve inquiries and de-escalate issues. Candidates should have a high school diploma and proven call center experience. Full benefits are provided along with a collaborative and supportive work environment.

Qualifications

• Proven call center experience required.
• Typing speed of 25 WPM.
• Able to work independently.

Responsibilities

• Connect with customers via phone/email/chat to resolve inquiries.
• Calmly de-escalate issues as needed.
• Track all call information for reporting.
• Respond to assistance requests and process payments.

Skills

Customer Service Excellence

Problem-Solving

Communication Skills

Emotional Intelligence

Education

High School Diploma or equivalent

IT/Network certifications/degrees

Tools

PC Operation

Job description

Overview

Category: Customer Service/Support

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This position will be based on-site at our North Lauderdale, Florida location.

Your Responsibilities

As a Banking Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

• Connect with customers via phone/email/chat and/or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

We’re looking for

fearless people – people who are inspired to deliver only the best in all that we do.

Qualifications

• High School Diploma or equivalent
• IT/Network certifications/degrees preferred
• 18 years of age or older
• Proven call center experience
• Typing 25 WPM
• Proficient in PC operation and navigation
• Entry-level network troubleshooting
  • Ability to set up home Wi-Fi network
  • Ability to set up and configure a router or switch
  • Core proficiency with a laptop or desktop computer
• Able to work independently

Key Competencies

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets