Banking Customer Experience Specialist II

Mechanics Bank; Seattle (WA); On-site; USD 27,552 - 38,173; Full time

Benefits offered by this job

Health insurance

401(k) with company contribution

Paid vacation and sick leave

Employee Assistance Program

Discounted loan rates

Job summary

Mechanics Bank is seeking a full-time Customer Service Representative II for their Downtown Seattle Branch. This role focuses on providing exceptional customer service while acquiring and maintaining customer relationships, performing various teller services, and cross-selling banking products.

Applicants should have at least 2 years of customer service experience and a high school diploma. The role offers a competitive hourly pay, along with comprehensive benefits, and opportunities for growth within the company.

Qualifications

• Minimum of 2 years of cash handling and customer service experience.
• Demonstrated success in cross-selling banking services and products.
• Ability to analyze information and make decisions.

Responsibilities

• Assist customers in acquiring and maintaining accounts.
• Provide various teller services including deposits and withdrawals.
• Support branch lobby management and ensure customer satisfaction.

Skills

Customer relations skills

Communication skills

Cash handling

Sales skills

Education

High school diploma or equivalent

Tools

PC software (Word, Excel)

Teller/bank software

Job description

Mechanics Bank is seeking a full-time Customer Service Representative II for their Downtown Seattle Branch. This role focuses on providing exceptional customer service while acquiring and maintaining customer relationships, performing various teller services, and cross-selling banking products.

Applicants should have at least 2 years of customer service experience and a high school diploma. The role offers a competitive hourly pay, along with comprehensive benefits, and opportunities for growth within the company.