Banking Customer Experience Specialist

First State Bank; Key Largo (FL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401K match

Paid time off

Profit sharing

Tuition reimbursement

Job summary

First State Bank is hiring a Customer Service Representative at the Key Largo Branch. The role involves handling customer inquiries, account maintenance, and support via phone and in-branch interactions. Banking experience is required to ensure quality service and adherence to policy.

The position includes opportunities for cross-selling and daily branch responsibilities. Competitive hourly pay ranges from $21 to $23, with a benefits package that includes health and retirement options.

Qualifications

• High School Diploma or GED required.
• Previous banking experience preferred.
• Customer service experience required.

Responsibilities

• Assist customers with routine account requests and questions.
• Handle funds transfers, AFTs, and check verifications.
• Open new accounts and cross-sell bank products.
• Process consumer loan applications and respond to inquiries.
• Maintain ATM daily functions and safe deposit duties.
• Serve as a branch liaison between departments when needed.

Skills

Customer service

Cash handling

Communication skills

Problem solving

Education

High School Diploma or GED

Job description

First State Bank is hiring a Customer Service Representative at the Key Largo Branch. The role involves handling customer inquiries, account maintenance, and support via phone and in-branch interactions. Banking experience is required to ensure quality service and adherence to policy.

The position includes opportunities for cross-selling and daily branch responsibilities. Competitive hourly pay ranges from $21 to $23, with a benefits package that includes health and retirement options.