ASSISTANT BRANCH OPERATIONS MANAGER - ISLAMORADA BRANCH

First State Bank; Islamorada (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K Retirement Program

Paid Time Off

Profit Sharing Program

Tuition Reimbursement

Job summary

A regional bank in Islamorada is seeking an Assistant Branch Operations Manager to assist in supervising staff and ensuring excellent customer service. Key responsibilities include managing daily operations, answering customer inquiries, and cross-selling products. Candidates should have a high school diploma and 2 years of banking and supervisory experience. The role offers a competitive salary, benefits, and a chance to be part of a community-focused institution.

Qualifications

• 2 years of banking experience required.
• 2 years of supervisory experience required.
• 2 years of customer service experience required.

Responsibilities

• Assist the Branch Manager with business relationships.
• Ensure daily operations run smoothly.
• Cross-sell bank products and services.
• Answer customer inquiries and ensure compliance.

Skills

Customer service skills

Supervisory capabilities

Knowledge of Bank policies

Communication skills

Work under pressure

Education

High School Diploma or GED

Job description

ASSISTANT BRANCH OPERATIONS MANAGER - ISLAMORADA BRANCH

• Previous banking experience
• Previous supervisory experience
• Excellent customer service skills

First State Bank is a customer-focused bank with a long history of serving, reaching out, and connecting with the community. Founded in 1955 with a single branch in Key West, the Bank has grown and changed, as has the surrounding community, but our core values remain the same. First State Bank of the Florida Keys recognizes that what sets us apart are our people.

Here’s why you should join First State Bank:

• Competitive Salary and Hourly Pay Rates
• Medical, Dental, Vision, Life, Long-Term Disability plans available
• 401K Retirement Program with employer matching
• Paid Time Off plus Federal Bank Holidays
• Profit Sharing Program
• Tuition Reimbursement

Position Summary:

The ABOM assists the Branch Manager with supervising the branch teller and customer service representative (CSR) staff. The ABOM will provide customers with accurate, helpful, and friendly handling of routine and complex transactions.

Position Responsibilities:

• Assist the Branch Manager with the branch's business and retail relationships (new and existing)
• Assist the Branch Manager with directing and controlling the overall activities of the branch
• Responsible for ensuring the day to day operational duties of the branch run smoothly
• Ensure everyone in the branch is providing excellent customer service
• Ensure the Branch receives Satisfactory Compliance Audits
• Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Cross-sell bank products and services including Online/Mobile/Text Banking and Treasury Management Services
• Ensure all bank policies and procedures are being followed
• Ensure that dual control is always enforced when applicable
• Ensure that all end of month reports, audits and testing are completed on a timely basis
• Responsibilities also include other duties as assigned by the supervisor/manager

Competencies:

• Knowledge of Bank policies, procedures, and government regulations
• Ability to assist in the supervision of Branch personnel to imbue positive employee morale
• Ability to assure that Branch operational functions are performed in an accurate and efficient manner
• Flexible and highly motivated team member
• Work under pressure in a fast-paced work environment
• Good communication skills to provide excellent service to our valued customers

Required Education & Experience:

• High School Diploma or GED, or equivalent
• 2 Years Banking
• 2 Years Supervisory experience
• 2 Years Customer Service

Essential Job Functions:

Essential job functions include the employee occupying this position frequently will be required to perform problem resolution, and communicate with both internal and external customers. The employee must be able to remain in a stationary position 50 percent of the time; frequently operate a telephone, computer, printer, copier and fax machine; and occasionally move about inside the office to access file cabinets, office machinery, etc.

First State Bank is an equal opportunity employer which provides equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, age, national origin, citizenship, disability, sexual orientation, marital status or any other basis protected by federal, state or local laws.

EOE M/F/V/D