Banking Customer Experience Specialist

Bar Harbor Bankshares; Deer Isle (ME); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Referral incentives

Employee stock purchase plan

Medical/dental/vision/life insurance

Paid holidays

401(k) plan

Paid time off

Wellness program

Continuing education benefits

Job summary

Bar Harbor Bank & Trust in Deer Isle, ME seeks a Customer Service Representative to be the first point of contact for customers, handling routine banking tasks and guiding clients toward products and services.

This full-time, 40 hours per week role emphasizes teamwork, fast-paced service, and problem solving, with a competitive benefits package and growth opportunities within the organization.

Qualifications

• Customer service experience is preferred.
• Working knowledge of Windows is essential.

Responsibilities

• Assist customers in identifying their financial needs and contribute toward the success of the company by recommending additional products and services.
• Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
• Gain an understanding of the banking industry and begin to contribute toward meeting branch goals in a variety of categories, including deposits and loans.
• Build trusting relationships with individuals in the communities we serve.
• Be an active participant in, and advocate for, community growth and prosperity.
• Process transactions for customers in a prompt, efficient, courteous and professional manner.
• Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.

Skills

Customer service

Windows basics

Job description

Bar Harbor Bank & Trust in Deer Isle, ME seeks a Customer Service Representative to be the first point of contact for customers, handling routine banking tasks and guiding clients toward products and services.

This full-time, 40 hours per week role emphasizes teamwork, fast-paced service, and problem solving, with a competitive benefits package and growth opportunities within the organization.