Banking Customer Experience Specialist

Mechanics Bank-Ohio; Ashland (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Mechanics Bank-Ohio is seeking a Customer Service Representative in Mansfield, Ohio. The role focuses on delivering excellent customer service at the teller window, processing transactions efficiently, and ensuring accuracy in cash handling while maintaining security standards.

Ideal candidates will have a high school education or GED, prior CSR and cash handling experience, and strong communication skills to assist customers and support branch operations.

Qualifications

• High School diploma or GED required; completion of CSR training preferred.
• Prior CSR experience and cash handling experience.
• Proficient with Microsoft Office and bank computer systems; strong customer service skills.

Responsibilities

• Provide banking services at the teller window, including processing transactions and handling cash.
• Sell money orders, cashier's checks, and traveler's checks; accept stop payments as needed.
• Follow bank security and operational procedures; clearly communicate policies to customers.
• Balance daily transactions and verify cash totals; perform vault duties or other duties as assigned.

Skills

Accuracy

Adaptability

Customer oriented

Communication (Written)

Communication (Oral)

Working Under Pressure

Detail Oriented

Organized

Teamwork

Coachable

Stability

Education

High School education or GED

Tools

Microsoft Office

Job description

Mechanics Bank-Ohio is seeking a Customer Service Representative in Mansfield, Ohio. The role focuses on delivering excellent customer service at the teller window, processing transactions efficiently, and ensuring accuracy in cash handling while maintaining security standards.

Ideal candidates will have a high school education or GED, prior CSR and cash handling experience, and strong communication skills to assist customers and support branch operations.