Banking Customer Care Specialist - Cross-Sell & Support

CEN; Amarillo (TX); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

CEN in Amarillo, TX is seeking a Customer Care Center Associate to respond to customer inquiries by phone, protect customer privacy, and resolve issues efficiently. The role emphasizes cross-selling opportunities and adherence to call-center regulations while maintaining product knowledge across banking services.

The position requires strong communication and math skills, high school education or equivalent, and the ability to work a schedule including weekends.

Formación

• High school diploma or GED and 12–18 months related experience or training.
• Ability to read and understand documents; effective written and spoken communication.
• Strong numerical skills for calculations related to accounts and billing.
• Knowledge of bank products and ability to reference promotions.

Responsabilidades

• Answer incoming calls from customers regarding Retail Accounts.
• Quote CD rates, loan payoffs and resolve loan questions.
• Maintain understanding of marketing promotions and bank products.
• Refer customers to other bank personnel as needed.
• Handle check orders, online and telephone banking, and ATM/debit cards.
• Review and process refunds and research inquiries.
• Identify cross-selling opportunities during customer interactions.
• Verify and complete telephone transfers of funds and stop payments.
• Maintain a daily call log of each call.
• Adhere to assigned schedule including 7 am–7 pm Mon–Fri and 8 am–2 pm Sat.

Conocimientos

Customer service

Communication skills

Mathematical skills

Critical thinking

Educación

High school or GED

Herramientas

10-Key

Accounting

Data Entry

PowerPoint

Spreadsheet

Word processing

Descripción del empleo

CEN in Amarillo, TX is seeking a Customer Care Center Associate to respond to customer inquiries by phone, protect customer privacy, and resolve issues efficiently. The role emphasizes cross-selling opportunities and adherence to call-center regulations while maintaining product knowledge across banking services.

The position requires strong communication and math skills, high school education or equivalent, and the ability to work a schedule including weekends.