Banking Customer Care Specialist

WaFd Bank; Osburn (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Stock options

401(k) plan

Parental leave

Life insurance

Long-term disability

Tuition reimbursement

Employee assistance programs

Pre-tax benefits

Job summary

WaFd Bank in Silver Valley, Osburn, ID is seeking a Customer Service Representative (CSR) to provide a positive first impression in our branch and deliver friendly, courteous service while performing accurate banking transactions.

You will engage with clients, uphold bank policies, and leverage Microsoft Office and digital channels; a high school diploma, basic math, and strong communication are required, with prior retail or service experience preferred.

Qualifications

• High school diploma or approved equivalent.
• Basic math skills, 10-key and keyboarding.
• Proficient in Excel, Word, Teams, and Outlook.
• Well-developed smartphone and digital channel skills.
• Must be organized and display excellent communication skills and a personable attitude.

Responsibilities

• Provide friendly customer service at the branch and assist customers with inquiries.
• Maintain accurate banking transactions and records in accordance with policies.
• Build rapport with clients and support WaFd Bank's service standards.

Skills

Customer service

Computer skills

Communication

Attention to detail

Education

High school diploma

Tools

Microsoft Office

10-key

Keyboarding

Digital channels

Job description

WaFd Bank in Silver Valley, Osburn, ID is seeking a Customer Service Representative (CSR) to provide a positive first impression in our branch and deliver friendly, courteous service while performing accurate banking transactions.

You will engage with clients, uphold bank policies, and leverage Microsoft Office and digital channels; a high school diploma, basic math, and strong communication are required, with prior retail or service experience preferred.