Banking Customer Care Specialist

Hebron-Savings-Bank; Hebron (MD); On-site; USD 22,041 - 28,929; Full time

Job summary

Hebron Savings Bank is seeking a Customer Care Center Representative in Hebron, MD. The role focuses on delivering prompt, professional customer service across calls, chats, emails, and other channels, with responsibilities spanning account maintenance, digital banking support, and fraud concerns.

The position requires excellent communication, a high school diploma, and at least two years of customer service experience, preferably in financial services.

Qualifications

• High school diploma or equivalent.
• At least two years of customer service experience, preferably in banking, financial services, hospitality, retail, or a contact center.
• Excellent verbal and written communication skills.
• Strong telephone presence and the ability to build rapport without face-to-face interaction.
• Ability to remain calm, patient, and professional in challenging situations.
• Ability to learn banking products, procedures, systems, and technology.

Responsibilities

• Respond promptly and professionally to inbound calls and electronic customer inquiries.
• Take ownership of customer requests through resolution, including completing or coordinating required follow-up.
• Educate customers about relevant products, services, and digital banking capabilities.
• Escalate requests appropriately when additional authority or expertise is required.
• Process account maintenance and servicing requests, including account research and updates.
• Assist customers with Online Banking, Mobile Banking, Bill Pay, and other electronic services.

Skills

Customer service

Communication

Telephone presence

Active listening

Education

High school diploma or equivalent

Job description

Hebron Savings Bank is seeking a Customer Care Center Representative in Hebron, MD. The role focuses on delivering prompt, professional customer service across calls, chats, emails, and other channels, with responsibilities spanning account maintenance, digital banking support, and fraud concerns.

The position requires excellent communication, a high school diploma, and at least two years of customer service experience, preferably in financial services.