Banking Center Manager - Pinehills

The Cape Cod Five Cents Savings Bank; Plymouth (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

The Cape Cod Five Cents Savings Bank is seeking a Banking Center Manager to lead a Banking Center or Centers, focusing on leadership, customer service, business development, and community relations. Responsibilities include guiding staff, achieving growth goals, ensuring operational efficiencies, lending, and budget administration.

Qualifications include 4+ years of supervisory experience in retail banking, NMLS registration, and statutory credentials such as Notary Public and Medallion

Qualifications

• Four or more years' supervisory/management experience in retail banking.
• Bachelor's degree preferred, or equivalent retail banking experience.
• NMLS registration.
• Notary Public.
• Medallion Signature Guarantee.
• Thorough knowledge of bank products and services.

Responsibilities

• Lead Banking Center team to deliver exceptional customer service.
• Develop staff through coaching and performance feedback.
• Achieve growth goals and drive business development.
• Ensure compliance with bank policies and federal laws.
• Oversee operations, cash handling, and budgeting.

Skills

Supervisory experience

Retail banking knowledge

Lending experience

Customer service

Staff coaching

Problem solving

Cybersecurity awareness

Communication skills

Financial acumen

Flexibility

Education

Bachelor's degree preferred

NMLS registration

Notary Public

Medallion Signature Guarantee

Job description

Salary Grade: 18

SUMMARY:

The Banking Center Manager leads a Banking Center or Centers with a focus on providing leadership, delivering exceptional customer service, business development, and community relations. Responsibilities include: exercising sound judgment; guiding Banking Center team in delivering outstanding customer service; coaching, directing and developing staff; establishing and achieving growth goals; ensuring operational efficiencies; lending; operations; administration of the facility, equipment and budget.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

Leadership and Staff Supervision

1. Actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services.
2. Clearly communicates productivity and performance standards to all branch personnel.
3. Ensures effective communication to staff and implementation of all policies and procedures.
4. Plays a positive role in the development and growth of staff.
5. Responsible for managing employee performance including ongoing performance feedback and preparation of appropriate documentation.
6. Interviews and selects candidates for employment.
7. Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations.
8. Adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.

Customer Service

1. Engages in leading and inspiring the Banking Center team in delivering exceptional customer service and financial guidance to customers.
2. Develops staff in role of trusted financial advisor.
3. Follows the Cape Cod 5 customer service standards to ensure the Banking Center team provides outstanding service to all new, existing and potential customers
4. Resolves complex internal and external issues in a timely manner.

Business Development and Community Relations

1. Establishes and meets business development goals for the Banking Center in line with the organization's corporate goals.
2. Focuses on developing commercial and retail prospects and building on existing customer relationships.
3. Actively participates in centers of influence such as chambers of commerce and business and industry associations. Regularly attends organizations' meetings and develops/builds a referral and potential customer network.
4. Participates in civic and community organizations that benefit the local communities.

Banking Center Operations

1. Ensures that the physical control and daily accounting of cash, checks, and other items of value is properly administered.
2. Ensures satisfactory audit results through compliance with established policies and procedures.
3. Identifies areas for improved workflow efficiencies.
4. Maintains proper Banking Center security.
5. Responsible for the day-to-day appearance and maintenance of the Banking Center.
6. Participates in establishing and managing the Banking Center budget.
7. Completes specialized training courses and certifications as assigned and within allotted timeframes.

EDUCATION, CERTIFICATIONS:

• Bachelor's degree preferred, or combination of secondary education and four years of progressive retail banking experience
• National Mortgage Licensing System (NMLS) registration
• Notary Public
• Medallion Signature Guarantee

KNOWLEDGE, SKILLS & ABILITIES:

• Four or more years' supervisory/management experience and proven leadership capabilities required, including minimum of two years retail banking management
• Thorough knowledge of Bank products and services
• Consumer and small business lending experience required
• Excellent business development, customer service, and problem solving skills
• Effective training, coaching and mentoring skills
• Commitment to continuing education
• Ability to analyze and interpret general business periodicals, professional journals, and technical procedures
• Ability to resolve complex problems
• Computer literate, ability to quickly learn, promote and train to new programs and channels (mobile, digital, online)
• Ability to work a flexible schedule, including early mornings, evenings, and Saturdays at the Banking Center and community events
• Must have cyber security awareness to protect the digital environment, the Bank, and customers

COMPETENCIES:

• Management Courage/Command Skills
• Leadership/Coaching/Development
• Business Acumen
• Culture/Guest/Customer Service Ambassador
• Sound Judgement
• Delegation
• Technology Enthusiast/Early Adopter
• Problem Solving
• Excellent Verbal and Written Communication Skills
• Critical Thinking Skills
• Financial Comprehension
• Learning Agility

#ZR

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.