Assistant Banking Center Manager - East Harwich

The Cape Cod Five Cents Savings Bank; East Harwich (MA); On-site; USD 60,000 - 95,000; Full time

Job summary

The Cape Cod Five Cens Savings Bank is seeking an Assistant Banking Center Manager to supervise staff at a Cape Cod Banking Center. The ABCM will monitor performance and operations, ensuring the highest level of customer care and delivering a full range of financial services to help customers meet their goals.

The role is part of the retail management team, providing leadership and support to staff while upholding the bank's standards and policies.

Qualifications

• Bachelor's degree preferred, or combination of secondary education and retail banking experience.
• Nationwide Mortgage Licensing System (NMLS) registration.
• Notary Public commission.
• Completion of Medallion signature guarantee training required.

Responsibilities

• Oversees, supervises and mentors Banking Center staff for day-to-day administration, including scheduling and coaching.
• Monitors and interprets management reports.
• Develops rapport with customers and addresses inquiries and problem resolution per Bank policies.
• Provides backup to Banking Center Manager.
• Delivers excellent customer care during daily transactions and querying customer needs.
• Performs deposits, loan payments, cash handling and related teller duties.
• Handles opening/closing Banking Center activities.
• Advises on deposit and consumer loan products to meet customer needs and cross-sell.
• Discusses lending opportunities and assists with loan applications including home equity and consumer loans.
• Maintains customer confidentiality and complies with laws and policies.
• Completes required training and participates in meetings and coaching sessions.
• Participates in community groups and events.

Skills

Supervisory experience

Customer service

Banking operations

Lending product knowledge

Compliance awareness

Education

Bachelor's degree preferred

NMLS registration

Notary Public

Medallion signature guarantee

Job description

Summary
The Assistant Banking Center Manager (ABCM) supervises the staff at a Cape Cod 5 Banking Center. Responsible for monitoring performance and operations, ensuring the highest level of customer care for Bank customers. As a trusted financial advisor, the ABCM will advise and deliver a full range of financial services to customers to meet their financial goals. As a member of the retail management team, the ABCM will provide exceptional care and support to staff in achieving their professional goals.

Salary Grade: 16R
Summary
The Assistant Banking Center Manager (ABCM) supervises the staff at a Cape Cod 5 Banking Center. Responsible for monitoring performance and operations, ensuring the highest level of customer care for Bank customers. As a trusted financial advisor, the ABCM will advise and deliver a full range of financial services to customers to meet their financial goals. As a member of the retail management team, the ABCM will provide exceptional care and support to staff in achieving their professional goals.

Essential Job Functions & Responsibilities

• Oversees, supervises and mentors Banking Center staff for purposes of the day-to-day administration of job duties, including scheduling, communicating overall goals, operations, and coaching reinforcing principles and values.
• Monitors and decisions management reports.
• Develops a rapport with customers, greeting customers by name, possesses an understanding of account ownership types and authority, as well as, being responsive and timely with correspondence and problem resolution; all while displaying a caring attitude (GUEST philosophy).
• Provides backup to the Banking Center Manager.
• Provides excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution in accordance with Bank policies and procedures.
• Performs banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer's check issuance and savings bond redemption.
• Fulfills all Banking Center opening and closing activities.
• Introduces and advises on the Bank's deposit and consumer loan products and services to proactively meet customer needs.
• Proficient in determining customers’ existing and prospective financial needs and identifies referrals to other business lines, e.g., Investment Services, TAM, Commercial Lending, Treasury Management, etc. Maintain a working knowledge of product and service offerings including consumer, business, deposit, lending, non-profit, retirement, digital banking, debit cards, etc.
• Confidently discuss customer lending opportunities and assists customers in preparing loan applications for home equity loan products and other consumer loans.
• Safeguards customer trust by upholding the duty of customer confidentiality.
• Complies with all required laws, regulations, policies, and procedures.
• Timely completion of all assigned learning activities.
• Proficient in vault custodian duties.
• Actively participate in Banking Center meetings and one-on-one coaching sessions.
• Participates/volunteers in community groups and events.
• Completes specialized training courses and certification programs as assigned and within allotted timeframes.
• Additional duties as assigned.

Education & Certifications

• Bachelor’s degree preferred, or combination of secondary education and four years of progressive retail banking experience
• Nationwide Mortgage Licensing System (NMLS) registration
• Notary Public commission
• Completion of Medallion signature guarantee training required

Knowledge, Skills & Abilities

• Three or more years supervisory experience and proven leadership capabilities required, including minimum of one year retail banking supervisory experience (e.g., Relationship Banker III or above).
• Conversant in all Bank business lines
• Ability to independently complete and mentor others in transactions and all platform services, including transactions, account opening, consumer loan products, IRAs, trust accounts, etc.
• Ability to execute more complex account openings and transactions independently
• Ability to supervise staff at the RBI-IV levels
• Critical thinking, decision making and problem-solving skills
• Demonstrated high level of judgement and decision-making ability
• Demonstrated ability to fulfill the opening/closing activities of the Banking Center
• Prior customer relationship building experience
• Must have a supervisory aptitude
• Demonstrated management and leadership skills
• Must have cyber security awareness to protect the digital environment, the Bank, and customers

Competencies

• Managerial Courage
• Technology Savviness/Digital Enthusiast
• Financial Comprehension
• Adaptability and Flexibility
• Sales Aptitude
• Eager and Agile Learner