Banking Center Manager II

Confidential; Greenville (SC); On-site; USD 60,000 - 90,000; Full time

Job summary

First Horizon Bank in Greenville, SC is seeking a Strategic Banking Center Manager to lead and develop a high-performing retail team. You will coach, drive sales, and ensure exceptional client experiences while aligning with our culture and ethics.

Responsibilities include hiring, training, performance coaching, and collaborating with partners to expand the client base and manage risk and compliance in daily operations.

Qualifications

• Bachelor's degree required; four-year college or university preferred.
• Experience in retail banking or sales preferred.
• Strong communication and leadership skills required.

Responsibilities

• Provide strategic leadership to the banking center team and execute initiatives.
• Coach and develop associates to drive sales and client engagement.
• Deliver excellent client experiences and resolve client issues promptly.
• Hire, train, and evaluate banking center staff and foster teamwork.
• Ensure compliance with bank policies, risk controls, and ethics.

Skills

Leadership

Coaching

Sales

Customer service

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Salesforce

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic leadershipCoach, lead and manage banking center team to ensure all strategic initiatives are executed effectively.Model and demonstrate First Horizon Bank (Firstpower) culture.

Promote a positive work culture by increasing and supporting associate engagement.Represent the company in a professional manner, including being involved in the local market/community through civic organizations or community groups.

Sales and business developmentImplement and coach advice driven sales process.

Provide one-on-one coaching, inspect, and recognize sales activities and behaviors.Establish and nurture relationships with key clients and partners to expand the client base.

Proactively collaborate with and refer to key line of business partners to lead and promote effective One Team partnerships.Business development of market area through proactive sales calls, networking, and participation in local activities to achieve goals and priorities.

Client experienceDeliver excellent client experiences consistently and promptly resolve client issues effectively.

Team managementRecruit, train, develop, and retain a high-performing Retail banking center team.Lead, grow, coach, and motivate associates to execute banking center routines effectively, aligning with our Purpose, Values, and Action to deliver financial guidance and support.Provide regular coaching, feedback, and performance evaluations to banking center team members.Foster a collaborative and inclusive work environment that promotes teamwork and professional growth.

Compliance and risk managementCollaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training.Implement effective risk management practices to minimize potential financial and operational risks.

Operational efficiencyLead and manage operational excellence for the banking center.

Monitor operational metrics and implement improvements as needed.

Partner with Retail Operations team to address operational concerns.Responsible for controlling operational and administrative expenses.Other job-related duties and special duties as assigned

SUPERVISORY RESPONSIBILITIES

Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; assessing performance, providing regular feedback and coaching; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office suite, Salesforce

CERTIFICATES, LICENSES, REGISTRATIONS

(Ex: CPA, Series 6 or 7 license, etc)

None required

NMLS

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.