Banking Center Manager II

Confidential; Winston-Salem (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

Confidential in Winston-Salem, NC seeks a Banking Center Leader to direct sales, service, and regulatory compliance for the banking center. You will coach the team, drive growth, and ensure superior client experiences while maintaining strong risk controls.

The role emphasizes strategic leadership, collaboration with market partners, and a culture of engagement aligned with company values. This position is based in the local market and requires professional representation in the community.

Qualifications

• Bachelor's degree from a four-year college or university, or two to four years related experience and/or training; or equivalent combination of education and experience.
• Background check and SAF E Mortgage Licensing Act of 2008 compliance may be required as part of employment.

Responsibilities

• Lead and manage banking center team to execute strategic initiatives.
• Promote a positive work culture and engage associates.
• Develop and coach sales process and relationships with clients.
• Deliver excellent client experiences and resolve client issues quickly.
• Monitor operations and manage expenses and risk.
• Ensure compliance with bank policies and regulatory requirements.

Education

Bachelor's degree (B. A.) from four-year college or university

Tools

Microsoft Office

Salesforce

Job description

SUMMARY

SUMMARYThis position is responsible for the overall sales, production, profitability and regulatory compliance of a banking center.

It is also the responsibility of this position to ensure the banking center delivers quality, accurate, and timely customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic leadershipCoach, lead and manage banking center team to ensure all strategic initiatives are executed effectively.Model and demonstrate First Horizon Bank (Firstpower) culture.

Promote a positive work culture by increasing and supporting associate engagement.Represent the company in a professional manner, including being involved in the local market/community through civic organizations or community groups.

Sales and business developmentImplement and coach advice driven sales process.

Provide one-on-one coaching, inspect, and recognize sales activities and behaviors.Establish and nurture relationships with key clients and partners to expand the client base.

Proactively collaborate with and refer to key line of business partners to lead and promote effective One Team partnerships.Business development of market area through proactive sales calls, networking, and participation in local activities to achieve goals and priorities.

Client experienceDeliver excellent client experiences consistently and promptly resolve client issues effectively.

Team managementRecruit, train, develop, and retain a high-performing Retail banking center team.Lead, grow, coach, and motivate associates to execute banking center routines effectively, aligning with our Purpose, Values, and Action to deliver financial guidance and support.Provide regular coaching, feedback, and performance evaluations to banking center team members.Foster a collaborative and inclusive work environment that promotes teamwork and professional growth.

Compliance and risk managementcollaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training.Implement effective risk management practices to minimize potential financial and operational risks.

Operational efficiencyLead and manage operational excellence for the banking center.

Monitor operational metrics and implement improvements as needed.

Partner with Retail Operations team to address operational concerns.Responsible for controlling operational and administrative expenses.

Other job-related duties and special duties as assigned.

SUPERVISORY RESPONSIBILITIES

Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; assessing performance, providing regular feedback and coaching; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (B. A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office suite, Salesforce

CERTIFICATES, LICENSES, REGISTRATIONS

(Ex: CPA, Series 6 or 7 license, etc)

None requiredNMLSAs part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.