Banking Center Manager I- Crown Point

Peoples Bank; Crown Point (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Peoples Bank in Crown Point, IN seeks an experienced Banking Center Manager I to lead a dynamic team, drive sales, and maintain operational excellence in the community.

The role oversees branch operations, compliance, and customer service, with responsibilities for coaching staff, developing business, and building strong customer relationships. A Bachelor's degree or equivalent plus 2+ years' management experience are required.

Qualifications

• Bachelor’s degree or equivalent work-related experience.
• Minimum two years of Banking Center Manager experience.
• Strong leadership, sales, and coaching abilities.
• Excellent communication and relationship-building skills.
• Extensive knowledge of banking operations, compliance, and security.
• Proven ability to meet business development and growth goals.
• Solid understanding of financial products and services, including loans.
• Strong community involvement and networking skills.
• Ability to maintain a professional atmosphere and foster a positive team culture.

Responsibilities

• Lead sales and drive growth targets for the banking center, ensuring alignment with bank objectives.
• Evaluate staff performance, conduct evaluations, and recommend salary adjustments.
• Coach and develop staff, address performance issues, and uphold operational standards.
• Drive strategic initiatives and ensure effective use of operational systems.
• Implement business development strategies to meet aggressive growth goals.
• Mentor colleagues and foster a collaborative, high-performance culture.
• Take on additional duties to support organizational goals.
• Manage community engagement and build relationships with customers and local businesses to generate deposits and referrals.
• Develop and execute a structured plan for business development and community presence.
• Oversee daily branch operations, ensuring accurate, efficient services and secure operations.
• Ensure compliance with policies and regulatory requirements (BSA, CTRs, audits).
• Oversee loan origination and closing processes; register with NMLS under SAFE Act.
• Maintain professional atmosphere and ensure customer and employee satisfaction.
• Ensure flexible work hours including weekends and evenings as needed.

Skills

Leadership

Sales leadership

Coaching

Customer relationships

Operations management

Compliance knowledge

Communication

Community engagement

Staff development

Education

Bachelor's degree or equivalent

Job description

We have an exciting opportunity for an experienced Banking Center Manager I to lead a dynamic team, ensure operational excellence, and build strong relationships within the community.

JOB SUMMARY

Responsible for overseeing the operations of the banking center(s), ensuring that sales targets and growth goals are met, while maintaining compliance with banking regulations. Additionally, lead efforts to provide excellent customer service and foster a positive work environment for employees.

DUTIES AND RESPONSIBILITES

Leadership and Sales Performance:

• Sales Leadership: Demonstrates strong leadership in driving sales, achieving growth targets, and ensuring the team's sales efforts align with the bank's objectives.
• Performance Evaluation: Reviews employee performance, conducts evaluations, and recommends salary adjustments, ensuring that staff is motivated and recognized for their contributions.
• Coaching and Development: Actively coaches and develops staff, addresses performance issues, and ensures employees adhere to expected behaviors and operational standards.
• Strategic Initiatives and Systems: Champions the implementation of the bank's strategic initiatives, ensuring the effective use of operational systems.
• Business Development: Implements business development strategies to meet aggressive growth goals, driving sales through customer engagement and market penetration.
• Peer Mentoring: May serve as a mentor to colleagues, fostering a collaborative and high-performance culture.
• Additional Responsibilities: Takes on extra duties, such as participating in internal committees and corporate initiatives, to support organizational goals.

Community Engagement and Relationship Building:

• Customer Relationship Management: Acts as the bank's representative in the community, building strong relationships with customers and local businesses to generate deposits and referrals.
• Community Involvement: Plays a key role in the community by participating in and potentially taking on leadership positions in local organizations to enhance the bank's visibility and influence.
• Structured Plan for Business Development: Develops and executes a structured community engagement and business growth plan to drive banking center success.

Operations Management:

• Branch Operations: Manages daily branch activities, ensuring services are provided accurately and efficiently, while keeping the branch operations running smoothly.
• Security and Compliance: Responsible for safeguarding assets and ensuring all bank policies and procedures are followed, with a focus on maintaining a secure and compliant environment.
• Reporting: Responsible for all banking center reporting including but not limited to: Reg CC, audits, CTRs, security incidents, security equipment testing.

Risk Management and Compliance:

• Loan Origination and Closing: Oversees the origination, coordination, and closing of consumer loans, ensuring accurate and timely loan processing. Must be registered with the National Mortgage Licensing System (NMLS) under the SAFE Act of 2008.
• Professional Atmosphere: Maintains a professional and business-like environment within the branch, ensuring customer and employee satisfaction.
• Regulatory Knowledge: Demonstrates an understanding of compliance with key banking regulations, such as the Bank Secrecy Act (BSA), and other applicable regulations.
• Work Schedule Flexibility: Available to work flexible hours, including weekends and evenings, as needed for branch operations.

Additional Expectations:

• Other Duties: The role may require additional duties as needed to support the bank's goals and operations.

QUALIFICATIONS

• Bachelor's degree or equivalent work-related experience required
• Minimum two years of Banking Center Manager experience
• Strong leadership, sales, and coaching abilities
• Excellent communication and relationship-building skills
• Extensive knowledge of banking operations, compliance, and security
• Proven ability to meet business development and growth goals
• Solid understanding of financial products and services, including loans
• Strong community involvement and networking skills
• Ability to maintain a professional atmosphere and foster a positive team culture

ABOUT US

For over a century, Peoples Bank has served as a cornerstone of customer commitment, helping our communities thrive and continuously supporting our community members. Proudly bearing the Finward name as a Finward Company, our logo symbolizes our unwavering dedication to financial excellence, advanced technology, and elevating the customer journey.

Headquartered in Munster, Indiana, Peoples Bank offers an extensive array of consumer, business, and wealth management solutions, alongside cutting-edge digital banking services. With conveniently located Peoples Banking Centers spread across Northwest Indiana and Chicagoland, we uphold a tradition of delivering top-notch performance to our valued residents.

At Peoples Bank, we are driven by a passion for fostering success within our customer base and communities. Anchored in our core values of Stability, Integrity, Community, and Excellence, we are committed to building strong partnerships with our customers and communities to help them achieve financial success. Through innovative engagement and technology, we ensure an exceptional customer experience at every turn.

For more information on benefits visit the Careers page of our company website at https://www.ibankpeoples.com/resources/careers.

Peoples is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Equal Housing Lender / Member FDIC