Banking Center Manager: Growth & Service

Mid Penn Bank - Millersburg Branch

Philadelphia (Philadelphia County)

On-site

USD 85,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Medical plans

Flexible spending account

Life insurance

401(k) with employer match

Paid time off

Job summary

Mid Penn Bank seeks a Financial Center Manager in Philadelphia, PA to drive growth by promoting banking solutions and deepening customer relationships on South Broad Street. The role emphasizes sales leadership, compliance, and community engagement.

The candidate will oversee office operations, coach staff, and implement sales plans to meet the Retail Banking Division’s targets while ensuring regulatory adherence and exceptional service for clients in the Philadelphia market.

Qualifications

Minimum of four (4) years’ related work experience or specialized retail banking education and training normally required.
Internal Supervisor Certification and Business Development Certification preferred.
An Associate degree in related field preferred.
Notary experience preferred or ability to obtain notary as needed.
Ability to obtain and properly maintain a National Mortgage Licensing Registration (NMLS) in order to take applications for loans that are secured by residential real estate is a requirement of this position.
Ability to work a flexible schedule as required to meet operating needs.
Regular and predictable attendance is required.

Responsibilities

Directly responsible for contributing to achieving sales goals through loan and deposit growth, generation of fee income, and delivering service to attract, expand, and retain customer relationships.
Makes proactive contact with customers and prospects to promote company awareness, generate new business, and deepen existing relationships.
Responsible for building and maintaining a sales and service culture while demonstrating sales leadership in all activities.
Sets goals, creates sales plans, and manages the sales process for assigned office(s) by providing employees with coaching and feedback, encouraging and reinforcing all sales behaviors and monitoring results.
Makes customer service calls on present customers within the assigned market area to identify additional financial needs and ensure retention of the customer relationship.
Maintains an awareness of new business opportunities with customers and actively refers and assists customers with obtaining specialized services from other departments.
Serves as a member of the organization's sales team; makes group sales calls where these types of calls will improve the opportunity for new business development.
Takes ownership of internal and external customer problems and/or requests, proactively seeks answers and/or provides solutions and follows up to ensure customer needs have been met.
Actively participates in the community in a manner that reflects favorably on the organization; Participates in civic, professional, business, and community associations to develop new business and promote the company’s image in the community.
Supervises assigned employees.
Observes, coaches, and provides feedback to team to ensure excellent customer service.
Provides guidance and support to team in resolving customer questions, problems, and concerns.
Ensures that all office operations are performed in accordance with established company policies and procedures, either directly or through appropriate supervision.