Banking Center Manager

Midland States Bank; Mokena (IL); On-site; USD 75,000 - 90,000; Full time

Job summary

Midland States Bank seeks a Banking Center Manager to lead a dynamic team in Mokena. The role emphasizes business development, customer engagement, and operational excellence, with a focus on empowering staff to deliver an exceptional banking experience.

Benefits

Comprehensive healthcare

401K plan with company match

Employee Stock Purchase Plan

Paid family leave

Generous paid time off

Qualifications

• 5 years of demonstrated sales management success.
• Experience in retail sales and outstanding customer service.
• National Mortgage Licensing System (NMLS) registration required.

Responsibilities

• Lead and coach a team to achieve sales and performance targets.
• Drive portfolio growth through customer engagement and cross-selling.
• Ensure operational excellence and compliance with regulations.

Skills

Business insight

Sales management

Customer focus

Effective communication

Education

5 years of sales management experience

5 years of retail sales and customer service experience

NMLS registration

Job description

Position Title: Banking Center Manager

Locations: Mokena_IL

Time Type: Full time

Req ID: JR1017-Mokena_IL

At Midland, we're proud to be a little different. You can see it in our bright orange signs-but there's more to it than that. With our heartfelt and personalized approach, we're focused on meeting every customer's needs with the brightest solutions.

For more than 140 years, we've learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking.

We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all.

Our humble ambition keeps us growing, giving back, and looking ahead. We're innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel.

You might say we're unlike any other bank.

And you'd be right."

At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.

Salary Range: $75,000-$90,000

Position Summary

The Banking Center Manager is a proven leader with a track record of success. They will be responsible for individual business development goals, and for leading, managing and coaching a team of sales and service professionals to meet and exceed performance targets, to provide mentorship and leadership within the region, ensure the operational excellence of the banking center and create an excellent customer experience.

As a Best Banker at Midland States Bank, this position plays a critical role in developing and maintaining the staff's effectiveness to present the best solutions to customers, delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus of developing teams that build solid and long-lasting relationships by engaging all customers in a positive manner, and providing an experience that includes undivided attention, straightforward and knowledgeable service while ensuring that the customer's best interests are our number one priority.

Primary Accountabilities

• Regularly and customarily directs the work of the staff to effectively identify the financial needs of our customers.
• Set expectations, goals, career development plans for branch staff, fostering a cohesive and inclusive environment in which team members work together to achieve all business goals.
• Generates portfolio growth by identifying cross-sell opportunities, coaching the team to deepen and strengthen relationships, while increasing client acquisition and retention, as well as utilizing professional relationships to drive new business.
• Integrate business partners (e.g., Commercial and Small Business, Home Lending, Financial Advisors) into the branch team to drive sales and ensure that all client expectations are met.
• Fluent with all lending products to include consumer lending, consumer real estate secured lending.
• Proficient and demonstrated ability to create and execute an effective business plan that identifies market opportunities and challenges, engages their team and partners, and best utilizes bank resources to grow market share within their community.
• Demonstrates a track record of success calling on small business customers to generate new business clients, while also maintaining and expanding existing consumer and business banking relationships.
• Proven ability to develop and foster COI relationships.
• Responsible for providing employees timely, candid and constructive performance feedback through weekly check-ins, huddle meetings, and coaching & observation sessions.
• Reviews and evaluates branch activity reports, including staffing, loan and deposit growth, overdrafts, charge-offs, and audits to meet profit and performance objectives.
• Create workforce stability by cultivating an engaged, inclusive, and well coached team.
• May be responsible for multiple branch locations.
• Is a leader and center of influence within local community organizations and activities.
• Confidently drive sales through service and knowledge allowing them to achieve or exceed personal and team goals as set. Track and monitor those sales, referrals, and opportunities in the customer information software.
• Confident in recommending personal products, trusts, HSA's, IRA's, business products and services.
• Participate in onsite visits to customers to promote the Perks at Work Program & Merchant Services.
• Participate in outbound teleconsulting to promote and expand current client relationships on a daily basis.
• Participate in bank sponsored community activities.
• Leads strategic District initiatives to improve process and results.
• Timely completion of all assigned learning activities.
• Achieve or exceed personal and team goals as set.
• Actively participate in weekly huddles and one on one coaching sessions.
• Serves as relief and /or backup BCM in other locations of Midland States Bank.
• Demonstrates and models Midland States Bank core values that support the bank's culture.
• The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
• May require work in a Midland office to ensure collaboration and support of internal and external customers.
• Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
• Other duties as assigned.

Position Qualifications

Education/Experience:

• Minimum 5 years of sales management experience with a proven track record of driving sales, both individually and as a leader of a sales team.
• Minimum 5 years of retail sales and customer service experience.
• This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008.

Ability to:

• Stand for extended periods of time.
• Ability to lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs).

Other Desired Qualifications:

• Multilingual speakers are encouraged to apply.

Competencies:

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Being a brand champion
• Collaborates
• Communicates effectively
• Customer focus
• Being Authentic
• Emotional Intelligence
• Self development
• Being flexible and adaptable

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at [e-mail].

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

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