Banking Center Manager

First-Horizon-Bank

Advance (NC)

On-site

USD 70,000 - 95,000

Full time

10 days ago

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Benefits offered by this job

Medical and dental benefits

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with match

Job summary

First Horizon Bank is seeking a Banking Center Manager in North Carolina to lead overall sales, production, profitability, and regulatory compliance of the banking center.

The role focuses on delivering quality customer service, coaching staff, and representing First Horizon Bank in the local market. It requires building client relationships and driving business development while maintaining risk controls and operational efficiency.

Qualifications

Bachelor's degree or equivalent experience or 1–2 years related training/experience.
Strong leadership and people development skills.
Experience in sales processes and client relationship management.

Responsibilities

Provide strategic leadership for the banking center and its goals.
Coach and manage the team to execute initiatives and achieve targets.
Drive sales and business development to expand the client base and partnerships.
Deliver exceptional client experiences and resolve issues promptly.
Recruit, train, and retain a high-performing retail banking center team.
Ensure compliance with bank regulations, policies and risk controls.

Skills

Leadership

Sales coaching

Customer service

Relationship building

Team management

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Salesforce

Job description

SUMMARY

This position is responsible for the overall sales, production, profitability and regulatory compliance of a banking center. It is also the responsibility of this position to ensure the banking center delivers quality, accurate, and timely customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic leadership

Coach, lead and manage banking center team to ensure all strategic initiatives are executed effectively.
Model and demonstrate First Horizon Bank (Firstpower) culture. Promote a positive work culture by increasing and supporting associate engagement.
Represent the company in a professional manner, including being involved in the local market/community through civic organizations or community groups.

Sales and business development

Implement and coach advice driven sales process. Provide one-on-one coaching, inspect, and recognize sales activities and behaviors.
Establish and nurture relationships with key clients and partners to expand the client base. Proactively collaborate with and refer to key line of business partners to lead and promote effective One Team partnerships.
Business development of market area through proactive sales calls, networking, and participation in local activities to achieve goals and priorities.

Client experience

Deliver excellent client experiences consistently and promptly resolve client issues effectively.

Team management

Recruit, train, develop, and retain a high-performing Retail banking center team.
Lead, grow, coach, and motivate associates to execute banking center routines effectively, aligning with our Purpose, Values, and Action to deliver financial guidance and support.
Provide regular coaching, feedback, and performance evaluations to banking center team members.
Foster a collaborative and inclusive work environment that promotes teamwork and professional growth.

Compliance and risk management

Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training.
Implement effective risk management practices to minimize potential financial and operational risks.

Operational efficiency

Lead and manage operational excellence for the banking center. Monitor operational metrics and implement improvements as needed. Partner with Retail Operations team to address operational concerns.
Responsible for controlling operational and administrative expenses.

Other job-related duties and special duties as assigned

SUPERVISORY RESPONSIBILITIES

Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; assessing performance, providing regular feedback and coaching; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office suite, Salesforce

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

None required

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights

Medical with wellness incentives, dental, and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match
More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits