Banking Center Operations Coordinator

First-Horizon-Bank; Clemmons (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical with wellness incentives

HSA with company match

Maternity and parental leave

Tuition reimbursement

401(k) with 6% match

Job summary

First Horizon Bank is seeking a Teller Supervisor to oversee banking center operations, ensuring accurate cash handling, balancing, and safe processing of deposits. The role focuses on delivering excellent client experiences and leading a team of tellers to meet efficiency targets.

You will monitor transactions, support fraud prevention, and coordinate with partners to promote banking products while maintaining compliance with policies and regulations.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• 2–5 years of experience or equivalent combination of education and experience.
• Candidates must meet a background/credit check requirements per S.A.F.E. Act and related regulations.

Responsibilities

• Handle cash drawer with proper control and security.
• Lead teller team including scheduling and performance evaluations.
• Monitor ATM balancing and deposits verification; ensure accuracy.
• Cross-sell and refer to bank partners to deepen client relationships.
• Ensure compliance with bank policies, risk management, and audit controls.

Skills

Customer service

Leadership

Attention to detail

Communication

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office suite

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational efficiency

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Handle single control vault, ensuring proper control of vault cash, follow all audit and security policies and procedures.
• Monitor the daily balancing and processing of ATM(s), including the processing of all entries, servicing and required audits.
• Responsible for the verification of deposits in the night and lobby depository.
• Alert tellers about any suspected fraud, kiting, theft or other illegal activity.
• Secure all applicable cash records and all other transaction records, supplies and computer equipment at the end of the work day.
• Responsible for monitoring, controlling teller cash limits and banking centercash.
• Accountable for ensuring that the total cash in the banking centeris balanced daily.
• Coordinate and assist with the dual control vault responsibilities.
• Use good judgment and follow bank policies when overriding transactions for tellers with withdrawals/less cash authority.
• Assist tellers in balancing as needed, reviews the daily banking office settlement, prepare correcting entries to reconcile teller errors.
• Performs teller cash audits as required.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Client experience

• Lead theClient Experience effortsof the banking center, includingdelivering excellent client experiences consistently and promptly resolve client issues effectively.
• Ensure an excellent overall client experience by assisting clients with select service needs.
• Responsible for ensuring proper control and maximum efficiency in the teller line.Provide teller line support in order to keep customer wait timesto a minimum.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Sales and service

• Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
• Explain product benefits, changes, restrictions, requirements, and any other relevant product information toclients, prospects, andtellers.

Team management

• Maintain workflow and handle scheduling the tellers.
• Observe, coach, and lead the Teller team to ensure all strategic initiatives are executed effectively.
• Assistinevaluating employee performance and counseling when needed.
• Assist indeterminingand satisfyingtraining needs and establish performance plans.
• Conduct teller meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff.
• Assist in conducting meetings to promote sales, product knowledge andclientservice

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
• Lead theOperationalPerformance of thebanking center through maintaining control over key risk areas of the center, including tellers’difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions.
• Ensure all audit and security policies and procedures are followed duringopenhours and at bankingcenteropening and closing.
• Control the inventory of cash, Official Checks and Personal Money Orders through dual control.

Perform all other job related duties as assigned

SUPERVISORY RESPONSIBILITIES

1. Directly responsiblefor directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Additionally, thequalificationslisted below are representative of theknowledge, skills,and/or abilities required in this position:

1. High school diploma or GEDrequired Bachelors degree preferred and2-5 years of experience or equivalent combination of education and experience

COMPUTER AND OFFICE EQUIPMENT SKILLS

1. Microsoft Office suite

CERTIFICATES, LICENSES, REGISTRATIONS

None required

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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