Assistant Banking Center Manager
First Horizon Bank
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Benefits offered by this job
Job summary
First Horizon Bank is seeking a Banking Center Leader to support the Banking Center Manager in ensuring compliant, high-quality customer service in a retail environment in Memphis.
Responsibilities include coaching a banking team, driving sales, cross-selling deposit products, processing loan applications, and ensuring compliance and security in daily operations.
Qualifications
- High school diploma or GED and 2-5 years of experience with a financial institution.
- Teller and Relationship Banker experience preferred.
- 1-2 years of supervisory/management experience preferred.
Responsibilities
- Coach, lead and manage banking center team to execute strategic initiatives.
- Promote associate engagement and First Horizon culture.
- Implement and coach advice driven sales process; provide one-on-one coaching and recognize sales activities.
- Cross-sell to generate new business and deepen client relationships; open accounts and provide deposit services.
- Take loan applications for retail/small business loans as required.
- Explain product benefits, changes, and requirements to clients and staff.
- Deliver excellent client experiences and resolve client issues promptly.
- Recruit, train, develop, and retain a high-performing Retail banking centre team.
- Lead staff to execute banking centre routines and promote sales, product knowledge and customer service.
- Ensure compliance with bank regulations, policies, risk management and internal controls.
- Monitor daily transactions and ensure audit and security policies are followed.
Skills
Education
Tools
Job description
Location: Onsite listed in the job posting.
Hours: Monday - Thursday 8:00AM-4:00PM Friday 8:00AM-6:00PM Saturday 9:00AM-1:00PM
Provide support to the Banking Center Manager to ensure that operational policies and procedures, compliance and security guidelines are followed and to ensure that the branch delivers quality, accurate and timely customer service in a retail environment, which include the duties and responsibilities described herein.
- Coach, lead and manage banking center team to ensure all strategic initiatives are executed effectively.
- Model and demonstrate First Horizon Bank (Firstpower) culture. Promote a positive work culture by increasing and supporting associate engagement.
- Implement and coach advice driven sales process. Provide one-on-one coaching, inspect, and recognize sales activities and behaviours.
- Proactively collaborate with and refer to key line of business partners to lead and promote effective One Team partnerships.
- Cross-sell to generate new business and deepen existing client relationships, including opening checking accounts, savings accounts, and providing all other deposit product services at the client’s request.
- Take loan applications for retail/small business loans as required.
- Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients and staff.
- Deliver excellent client experiences consistently and promptly resolve client issues effectively.
- Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
- Recruit, train, develop, and retain a high-performing Retail banking centre team.
- Lead, grow, coach, and motivate associates to execute banking centre routines effectively, aligning with our Purpose, Values, and Action to deliver financial guidance and support.
- Responsible for evaluating employee performance and counselling when needed.
- Determine and satisfy training needs and establish performance plans.
- Conduct meetings to institute new policies and procedures, to promote sales, product knowledge, and customer service to ensure continuous development of staff.
- Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the
- Assist Banking Center Manager in monitoring daily transactions including NSF, OD etc… and take appropriate action within the authority to maintain operations within established guidelines.
- Ensure all audit and security policies and procedures are followed during customer service hours and at banking office opening and closing.
- Control the inventory of cash, Traveler's Cheques, Official Checks and Personal Money Orders through dual control.
- Assist in leading and managing operational excellence for the banking centre. Monitor operational metrics and implement improvements as needed. Partner with Retail
- Alert staff of any suspected fraud, kiting, theft or other illegal activity.
- Stay informed of all operational updates and changes to ensure compliance with all current guidelines.
Responsible for the overall direction, coordination, and evaluation of assigned employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; assessing performance, providing regular feedback and coaching; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: High school diploma or GED and 2-5 years of experience with a financial institution required or equivalent combination of education and experience; Teller and Relationship Banker experience preferred; 1-2 years of supervisory/management experience preferred.
- Microsoft Office Suite
Not required.
As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognised as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More – FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
- X formerly Twitter
- YouTube
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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