Banking Center Assistant Manager

INTRUST Bank; Lawrence, Northern (KS, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

INTRUST Bank in Lawrence, KS is seeking a Banking Center Assistant Manager to lead a team and deliver consultative service on all banking products. You will supervise daily operations, mentor tellers and personal bankers, and drive attainment of branch goals while upholding INTRUST's character qualities.

Responsibilities include identifying customers' financial needs, recommending suitable solutions, coordinating ongoing staff training, and maintaining strict confidentiality.

Qualifications

• High School diploma or equivalent required; Bachelor's degree preferred.
• Two+ years of banking or management experience required.
• Strong sales and customer service skills; excellent communication.

Responsibilities

• Supervise and coach banking center staff to meet goals.
• Identify financial needs and recommend products and services.
• Coordinate new hire and ongoing training for employees.

Skills

Sales

Customer service

Communication

Decision making

Problem solving

Education

High School diploma

Bachelor's degree preferred

Job description

At INTRUST Bank, People Come First.

Guided by strong character qualities - such as respect, compassion, humility, positivity, and initiative we work to support one another, serve our customers, and strengthen our communities. Here, your career matters. You'll find an environment where you're encouraged to grow, empowered to lead at any level, and supported as you build a meaningful career with a trusted organization.

Job Summary

The Banking Center Assistant Manager is responsible for consulting on all bank products and services to customers and non-customers in a needs-based manner. INTRUST Bank banker training will be provided for this position. Successful completion is required. The position is responsible for the daily operations of the banking center, supervising, mentoring and coaching the teller and/or personal banker team for the attainment of goals. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST's character qualities.

Essential Functions

• All expectations described in the job description's essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.
• Identify customers' and non-customers' financial needs and recommend all appropriate products and services.
• Service customer's accounts as needed and proactively communicate with customers to ensure their financial needs are met.
• Ensure customer satisfaction and service quality according to INTRUST's Character Qualities.
• Supervise, evaluate, inform, and provide direction to all banking center employees.
• Assist with the development of goals and plans of action for branch staff consistent with Bank objectives.
• Share responsibility of observing each teller weekly with Lead Teller and/or Banking Center Manager.
• Complete any other banking center-specific responsibilities as determined by the Banking Center Manager.
• Responsible for coordinating new hire and ongoing training for all employees.

Education and Experience

High School diploma or equivalent is required; bachelor's degree preferred. Two or more years of banking or management experience is required.

Required Skills and Knowledge

Knowledge of: strong sales and customer service skills; strong oral and written communication skills. Ability to: make independent decisions regarding banking center operations for which there are not always precedents; analyze and solve problems that are of a complex nature, requiring judgment, for which there are not precedents; originate new procedures and approaches to problems when necessary; and perform duties under frequent time pressures.

Required Licenses and/or Certifications

Nationwide Mortgage Lending System Registered or ability to meet qualifications for registration.

Physical Demands

Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking. Occasional lifting up to 25 lbs., ability to stoop and bend. The physical demands necessary for this role should be performed with or without a reasonable accommodation.

Working Conditions

Normal office conditions.

This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.

INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual's protected category constitutes a bona fide occupational qualification.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.