Banking Associate — Help Customers Achieve Financial Goals

TD; Gilford (NH); On-site; USD 30,000 - 39,000; Full time

Job summary

TD Bank in Gilford, New Hampshire is seeking a Banking Associate to handle everyday banking transactions and offer educational guidance on TD services to help customers reach their financial goals.

You will process transactions, open accounts, and provide consultative support while building trusted relationships and promoting TD products. The role requires flexible hours, including evenings and weekends, and prior teller/customer service experience is preferred.

Qualifications

• High school diploma or GED.
• 1 year experience working with customers in any capacity and can be demonstrated through volunteering, education, military experience preferred.
• Demonstrated Customer Service skills preferred
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled
• Teller experience preferred
• Required to complete Teller training and part 1 of platform training upon hire
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear and consistent
• Demonstrated effective problem-solving skills
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and problem solving
• Proficient in Microsoft Office
• Notary License preferred

Responsibilities

• Consistently provides legendary customer service while transacting, promoting, educating and referring TD Products to new and existing customers
• Establishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversations to identify any additional needs and offer a solution or partner referral
• Manages wait times to meet with a Banker by scheduling, rescheduling or canceling client meetings
• Engages in lobby leadership and represents the first point of contact for customer inquiries and helps to orchestrate the customer walk-in traffic and can be the first point of contact for customer resolution or to make appointments to see an expert
• Understands and supports the Bank's customer service strategy
• Drives referrals to Store colleagues and partners to support the broader more complex financial needs of customers
• Ensures tasks are performed within established policy and procedures
• Successfully completes all required job specific, compliance-related training
• Understands, utilizes and follows compliance/risk and control programs
• Ensures ongoing compliance with internal/external audit and regulatory requirements. Provides prompt and comprehensive responses to all external audit, regulator and compliance requests and findings. Maintains appropriate records of action plans
• Is knowledgeable of and complies with TD Code of Conduct

Skills

Customer service

Excellent communication

Strong organization

Problem solving

Microsoft Office

Education

High school diploma or GED

Notary License preferred

Tools

Microsoft Office

Job description

TD Bank in Gilford, New Hampshire is seeking a Banking Associate to handle everyday banking transactions and offer educational guidance on TD services to help customers reach their financial goals.

You will process transactions, open accounts, and provide consultative support while building trusted relationships and promoting TD products. The role requires flexible hours, including evenings and weekends, and prior teller/customer service experience is preferred.