Banking Associate: Client-Focused Solutions Specialist

FC Bank; Worthington (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K with company match

Paid Time Off

Job summary

FCBank is seeking a Universal Associate to greet clients, understand their financial needs, and offer tailored banking solutions. You will process transactions, open accounts, and assist with retail lending while upholding security and regulatory standards.

The role emphasizes customer experience, cross-selling opportunities, and adherence to bank policies. Successful candidates demonstrate integrity, teamwork, and a commitment to professional service.

Qualifications

• High school diploma or GED required; background screening conducted.

Responsibilities

• Greet clients warmly and engage in conversations to uncover opportunities and recommend banking solutions.
• Deliver an exceptional banking experience with every interaction.
• Perform accurate transactions, client maintenance, account opening, and retail lending at a high level.
• Follow bank policies and procedures to ensure security and compliance.
• Meet or exceed performance targets for customer satisfaction and product sales.

Skills

Language skills

Technology skills

Mathematical skills

Reasoning ability

Physical demands

Education

High school diploma or GED

Tools

Core transaction system

Debit card system

Statement processing system

Cash handling

Job description

FCBank is seeking a Universal Associate to greet clients, understand their financial needs, and offer tailored banking solutions. You will process transactions, open accounts, and assist with retail lending while upholding security and regulatory standards.

The role emphasizes customer experience, cross-selling opportunities, and adherence to bank policies. Successful candidates demonstrate integrity, teamwork, and a commitment to professional service.