Bankcard Operations and Processing Manager

Fulton Bank; Lancaster (Lancaster County); Hybrid; USD 65,000 - 108,000; Full time

Job summary

Fulton Bank is seeking an experienced leader for Bankcard Operations to oversee daily processing, staff performance, system administration, and risk management. The role requires coordinating with vendors, auditors, and internal partners to implement product changes and improve operational efficiency.

The candidate will drive workforce development, maintain strong controls, and ensure excellent customer experiences while aligning with regulatory requirements.

Qualifications

• Bachelor's Degree or equivalent experience in Specialty Finance or Business Management.
• 5+ years of management experience.
• 5+ years of payments experience.
• 3+ years of bankcard experience.

Responsibilities

• Provide operational and technical leadership for Bankcard Operations, overseeing daily processing, staff performance, system administration, complex issue resolution, customer support, and operational risk.
• Drive process improvements, ensure regulatory compliance, and coordinate with vendors and stakeholders to support strategic objectives.
• Lead workforce development, talent management, and change adoption to maintain a high-performing team.
• Coordinate system enhancements, vendor relationships, audits, and major product implementations or conversions.

Skills

Leadership

Operations management

Vendor management

Regulatory compliance

Strategic planning

Education

Bachelor's Degree in Specialty Finance / Business Management

Job description

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a full-time career opportunity that can be remote within the Fulton Bank footprint as follows DC, DE, MD, NJ, PA, VA. Must have the abillity to be onsite at our Mt. Laurel, NJ location once per month.

Provide operational and technical leadership for Bankcard Operations, overseeing daily processing, staff performance, system administration, complex issue resolution, customer support, and operational risk. Exercise independent judgment in resolving complex issues and coordinating department priorities, and ensure continuity of critical operations when needs arise or during critical absences.

• Provide strategic oversight of bankcard operations, ensuring operational excellence across transaction processing, card servicing, systems administration, quality assurance, and regulatory compliance. Drive process optimization, risk mitigation, vendor and stakeholder coordination (including 3rd party managed services), and continuous improvement initiatives to enhance operational efficiency, strengthen internal controls, and deliver an exceptional customer experience.
• Manage vendor relationships, support audit and examination activities, and oversee system enhancements. In collaboration with other stakeholders, execute product implementations, conversions, and strategic initiatives. Drive process improvements, develop and maintain departmental policies and procedures, analyze performance metrics, and collaborate with business partners across the organization and with vendors to support operational excellence, customer experience, and the Bank's strategic objectives.
• Provide strategic leadership for the card operations team by driving workforce development, talent management, change adoption, and employee engagement initiatives. Build organizational capability through coaching, succession planning, performance management, and knowledge transfer while fostering a high-performing culture that supports adaptability, accountability, and sustained operational success.
• Serve as a key liaison for external partners, auditors, and internal stakeholders, ensuring effective administration of third-party relationships, technology implementations, and departmental initiatives. Facilitate and/or coordinate system enhancements projects, project stakeholders and deliverables, and organizational change efforts to support evolving business needs and long-term strategic objectives.
• Support new product implementations, mergers and acquisitions, and conversion activities while maintaining a strong focus on customer experience, operational excellence, and regulatory adherence.

Education

Bachelor's Degree or the equivalent experience. Specialty Finance, Business Management. (Required)

Experience

• 5 or more years management. (Required)
• 5 or more years payments. (Required)
• 3 or more years bankcard. (Required)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credits. The salary range may vary based on geographic location.The salary range for this position is $64,700.00 - $107,900.00 annually.

Additional Compensation Components

This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance. Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.