Bank Validation Specialist

PaymentWorks, Inc.; Boston, Northern (MA, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible work schedules

Unlimited PTO

Job summary

PaymentWorks is seeking a Bank Validation Specialist to join our Fraud Operations team. This role focuses on validating vendor registration and banking information through a high volume of inbound and outbound calls across the day.

Ideal candidates are detail-oriented and highly organized, capable of managing multiple workflows in a fast-paced environment. We offer flexible schedules and comprehensive benefits, including unlimited PTO, with the position open to remote work.

Qualifications

• Experience handling a high volume of phone calls, ideally in a customer service or administrative role.
• Superior communication skills: excellent verbal and written skills.
• Exceptional attention to detail and organizational skills.
• The ability to track and manage multiple workflows at once.

Responsibilities

• Handle a high volume of incoming and outgoing phone calls to validate vendor registration and banking details.
• Maintain detailed notes and record all interactions with vendors.
• Follow security protocols when handling sensitive vendor information.
• Meet time-sensitive deadlines while ensuring accuracy of all details.

Skills

Phone-based communication

Attention to detail

Organization

Multitasking

Job description

PaymentWorks is hiring a Bank Validation Specialist for our Fraud Operations team.

The Bank Validation Specialist is a phone-focused role responsible for validating vendor registration and banking information through a high volume of inbound and outbound calls with vendors throughout the day.

An ideal candidate is a confident communicator and excellent listener who loves getting the details exactly right, is highly organized, and can manage multiple workflows in a fast-paced, constantly evolving environment.

You Will:

• Handle a high volume of incoming and outgoing phone calls throughout the day to validate vendor registration and banking details
• Maintain exceptionally detailed notes and record all interactions with vendors
• Responsibly handle sensitive vendor information while following our company’s established security protocols
• Constantly and consistently meet time-sensitive deadlines, always with an eye on getting all details exactly right

You Have:

• Experience handling a high volume of phone calls, ideally in a customer service or administrative role
• Superior communication skills: excellent verbal and written skills
• Exceptional attention to detail and organizational skills (this job is for someone who LOVES details!)
• The ability to track and manage multiple workflows at once

Why work here?

• We have a proven market need.
• We have hockey stick growth expectations.
• Our product stops payments fraud (yes, you will regularly stop bad guys!)
• We are small and nimble and we move fast. New ideas, new problems to solve, and new customers happen every day.
• We respect that you have a life outside of work (i.e., we have options for flexible work schedules and we have great benefits including unlimited PTO)
• Every employee has an impact - no one here is a cog in a machine.

Applicants must pass a background check prior to being officially accepted for employment.

Job location, open to remote, company is in Boston, MA.

Applicants must reside in one of the following states:

At PaymentWorks, we base our employment decisions entirely on business needs, job requirements, and qualifications. We do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status. We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed.

About PaymentWorks

PaymentWorks is the vendor identity platform for B2B payments, serving as the front door to the ERP. Customers automate both vendor onboarding and updates, transfer ACH fraud risk, and digitize payments through the largest network of authenticated payees.